Microsoft Outlook Training
Microsoft Outlook is a personal information manager used for email, calendar, tasks, contacts, notes and productivity planning. Whether used standalone or with Microsoft Exchange and SharePoint, Outlook helps individuals and teams manage communication, time and workflow more effectively.
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Working With Outlook
Introduction Microsoft Outlook Course
Duration: 1 Day
Delivery: Face To Face & Live Online
This course is designed for both beginners and self-taught Outlook users. Starting with sending and receiving emails, the course progresses to features such as CC, BCC, distribution lists, auto-replies and voting buttons. It also covers views, toolbars, emails, calendar, tasks and notes, finishing with hands-on exercises that combine Outlook features together.
Who Should Attend?
- Administrative Assistants
- IT Support Staff
- Marketing Professionals
- Receptionists
Course Requirements
No previous experience of Microsoft Outlook is required. Delegates should have basic computer skills, including how to use a mouse and keyboard.
Course Content
- What Is Outlook? Discover features including menus, navigation, toolbars and views.
- Guidelines and Etiquette: Manage spam and avoid excessive uppercase text.
- Responding to Emails: Sort, read, reply, reply to all and forward emails effectively.
- Sending Emails: Use To, CC, BCC, subject lines and email body correctly.
- Message Management: Organise emails by deleting or using folders for better structure.
- Attachments: Attach files and understand reply or forward differences.
- Printing: Print emails simply or exclude address lists for cleaner outputs.
- Proofing Tools: Use spell check, grammar check and thesaurus.
- Deleted Items: Empty or restore deleted items when needed.
- Working with Contacts: Create, edit and delete contact entries.
- Calendar: Schedule, edit and delete calendar appointments.
- Working with Tasks: Create, edit and delete tasks to track workload.
- Basic Searching: Use search functions and Outlook Today to streamline workflow.
Outlook 365 & Exchange Master
Advanced Microsoft Outlook Course
Duration: 1 Day
Delivery: Face To Face & Live Online
The advanced Outlook course builds on existing knowledge, introducing advanced management techniques such as rules and alerts, categories, colours and custom folders. A key section focuses on integrating Microsoft Word with Outlook for mail merge, enabling bulk email campaigns. Delegates will also learn how to share information, schedule meetings, use public folders, archive old items, create signatures and manage PST files.
Who Should Attend?
- Administrative Assistants
- IT Support Staff
- Marketing Professionals
- Receptionists
Course Requirements
Delegates should have attended the previous stage of the Outlook course at Pringle PCS or have equivalent working knowledge.
Course Content
- Customising Screen Layout: Organise views, sorting, grouping and field headings.
- Advanced Email Options: Manage sensitivity, read-delivery receipts, delays and recall.
- Mail Signatures: Create, edit and delete professional email signatures.
- Out Of Office Assistant: Set up, turn on and turn off automated replies.
- Calendar: Customise calendars, add public holidays and schedule meetings or recurring appointments.
- Tasks: Tailor tasks, assign responsibilities and manage recurring activities.
- Contacts: Create distribution lists, forward contacts and refine search order.
- Sharing Folders: Share inbox, calendar, contacts and tasks for collaboration.
- Public Folders: Manage shared messages, calendars, contacts and tasks.
- Importing and Exporting: Transfer calendars, contacts and tasks to streamline workflows.
- Advanced Options: Adjust Outlook preferences to suit individual needs.
- Categories: Use, edit, add and remove categories for better organisation.
- Advanced Searches: Define fields and set search criteria for precise data retrieval.
