Microsoft Outlook is a personal information manager. Used mainly as an e-mail application, it also includes a Calendar, Tasks, Contacts, Notes, and a Journal. It can be used as a stand-alone application or can work with Microsoft Exchange Server and Microsoft Office SharePoint Server for multiple users in an organisation. Delegates can make the most of this software by managing their emails, time and contacts with ease.

Using Outlook can be the easiest and most effective way to improve and project manage their company’s procedures, if used properly. By using and discovering the new features of this program, this will help organise their own and the company’s working life.

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Outlook Introduction: Inside Outlook

Course Code: ITEX01 | Duration: 1 Day | Level: Introduction

This course assumes no prior knowledge of Outlook however self-taught and day to day users of the program would still benefit from this course. Most people already know how to send an email, and even though this will be one of the course’s starting points, it will quickly progress to advanced Emailing by using CC and Bcc, creating Distribution Lists and Groups and using Auto-replies and Voting Buttons. The course is divided into 5 parts; an introduction to Views and Toolbars, Emails, Calendar, Tasks and Notes. Then the course will end with some workshop exercises using all the program features together, i.e. sending an Email with an Appointment or Task assigned. By the end of the course the user will have become much more confident and capable in using this powerful and versatile program.

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Microsoft Outlook Advanced

Course Code: ITEX02 | Duration: 1 Day | Level: Advanced

The advanced course expands on your existing knowledge of the program, by introducing more advanced management techniques such as Rules and Alerts, Categories, Colours and Creating folders that can be applied to the main elements within Outlook. One of the best sections of the course is incorporating Microsoft Word linked into Outlook to create a Mail merge as part of a bulk e-mailing campaign; this can be one of the best e-marketing solutions available to any company. In addition to this, students can expect to learn about sharing information with other Outlook users, scheduling meetings through the Calendar, utilising public folders, archiving old items and creating Signatures. Creating and using a PST file can be a valuable part of the course, as this can be one of the ways to recover from a PC or server failure. By the end of the course the user will feel confident with the more advanced features and will be able to master this impressive program.