Business Skill Coaching Courses

Our Business Skills training courses are tailored for those tasked with identifying development needs, planning, designing, and delivering effective training, as well as assessing and evaluating its impact. These courses coach participants in essential skills, such as conducting appraisals, coaching methodologies, instructional techniques, group dynamics, and student-centered learning.

Achieving success in business can be challenging, especially when employees lack foundational coaching in key areas. Our development programs are designed to build confidence, organization, and professionalism, equipping employees with the skills to excel in a range of core business functions. Our mission is to empower your staff and managers to reach their full potential, promoting growth and success throughout your organization.
Essentail Business

Essential Business Training Courses

Our essential business coaching courses are designed to enhance communication, professionalism, and confidence in the workplace. Participants gain valuable skills in effective customer interactions, clear business communication, and assertive problem-solving, helping them handle challenging situations with ease. These skills empower employees to provide exceptional service, communicate more effectively, and build confidence, all of which contribute to a more productive and positive work environment.

Telephone And Reception Skills

Telephone And Reception Skills: First Impressions Are Lasting Impressions

Course Code: BSE01 | Duration: 1 Day

First impressions are lasting impressions; there is no second chance, when you are dealing with people, either face to face or on the telephone. Receptionists are the shop window to your organisation; the image they present is a vital component for the success of any business and the one that the customer or visitor takes away with them.

Who Should Attend Telephone And Reception Skills Training?

  • Bullet Customer Services staff or office administrators who work at the shop window of the company and who are responsible for answering the telephone.

Benefits From Attending The Training

  • Bullet Present a positive personal image to customers
  • Bullet Use appropriate styles of communication - including questioning and listening techniques
  • Bullet Receive and make effective telephone calls
  • Bullet Respond to callers' needs, deal with difficult callers

Course Content

  • Bullet First impressions - effect on the caller / visitor
  • Bullet Building personal confidence
  • Bullet The effect of words, tone, and voice
  • Bullet Understanding the need for good listening skills
  • Bullet Developing a questioning technique, prompting answers on which to base decisions
  • Bullet Taking responsibility for the call, handling messages
  • Bullet The caller's perspective, 'What would I expect from me?'
  • Bullet Personal discipline and control, handling pressure
  • Bullet Summarising callers' wants and needs - action and agreement
  • Bullet Reception security management skills
  • Bullet Managing visitor / caller records
  • Bullet Problem-solving workshops
  • Bullet Questions and answers
CustomerCare

Customer Care: To Infinity & Beyond

This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers. Throughout the course delegates will have the opportunity to discuss customer handling skills and share best practices.


Who Should Attend Customer Care Training?

  • Bullet Anyone working in a customer-facing role who wishes to improve their performance.

Benefits From Attending The Training

  • Bullet Greater confidence in dealing with customers both internal and external
  • Bullet Understand the importance of customer care
  • Bullet How to handle complaints in a positive way
  • Bullet Have the confidence to interject for clarity

Course Content

  • Bullet Recognise who the customer is
  • Bullet Commit to how important the customer is
  • Bullet Develop an understanding of what a customer wants
  • Bullet Consider the barriers to customer service
  • Bullet View each customer contact as an opportunity
  • Bullet Identify what causes a customer to complain
  • Bullet Observe what happens when service falls below the level of expectation
  • Bullet Create a checklist of action points to implement in the workplace
  • Bullet Problem-solving workshops
  • Bullet Questions and answers
Excel

Confidence And Assertiveness: Building & Developing Self Improvement

Course Code: SSG05 | Duration: 1 Day

The aim of the workshop is to encourage you to make decisions and implement changes that will give you direction and add value to your life.


Who Should Attend Confidence And Assertiveness Training?

  • Bullet This course would be suitable for those who may find communicating with colleagues, managers, and external customers challenging. The aim is to improve and develop their confidence and assertive skills in dealing with others.

Benefits From Attending The Training

  • Bullet Clarify what confidence and assertiveness looks, sounds, and feels like
  • Bullet Challenge self-limiting beliefs
  • Bullet Skills to communicate calmly and professionally
  • Bullet Make choices about behaving differently to get different results without changing your personality

Course Content

  • Bullet Self-Belief (challenges, rejection, understanding your qualities, confronting challenges)
  • Bullet Life Focus Smart Objectives - Specific, Measurable, Achievable, Realistic, and Time
  • Bullet Effective Communication Skills (body language, listening skills, positive attitude)
  • Bullet The ability and knowledge to be able to gain the results you want without causing conflict
  • Bullet The ability to find a reason for resolving a situation, to meet the needs of all concerned
  • Bullet Problem-solving workshops
  • Bullet Questions and answers
Excel

Business Writing Skills: Professinal Writing & Grammer Skills

Course Code: BSE04 | Duration: 1 Day

Although writing is an important part of working life, few employees receive help with documents or writing guidance. Many employees admit that they feel insecure about their grammar and writing skills.Although writing is an important part of working life, few employees receive help with documents or writing guidance. Many employees admit that they feel insecure about their grammar and writing skills.

Who Should Attend Business Writing Skills Training?

  • Bullet This seminar is aimed at anyone who has to produce documents, reports, or agendas as part of their employment. The style of the course is especially suitable for technical staff or front-line managers.

Benefits From Attending The Training

  • Bullet Save time, effort, and money
  • Bullet Develop more effective and efficient work practices
  • Bullet Increase customer satisfaction
  • Bullet Enjoy a better public image

Course Content

  • Bullet Understand the different needs of written communication as compared to verbal communication
  • Bullet Interpret information and feedback and represent it in report form
  • Bullet Consider the structure of business documents in everyday usage
  • Bullet Effective listening skills
  • Bullet Grammar, punctuation, and spelling
  • Bullet Prioritising information
  • Bullet Producing short notes, memos, and emails
  • Bullet Letter writing to achieve action
  • Bullet Producing a report
  • Bullet Problem-solving workshops
  • Bullet Questions and answers
Outlook
Notes, Minutes, Communication And Meetings: Effective Communication & Productive Meetings
Course Code: BSE05 | Duration: 1 Day

This course aims to give delegates the skills, tips and shortcuts to ensure that your meetings are productive and effective and that vital information is not lost through poor minute taking.

Who Should Attend Notes And Minute Taking Training?

  • Bullet This course would be suitable for anyone who is new to or regularly requested to take notes and minutes of meetings.

Benefits From Attending The Training

  • Bullet Identify the Responsibilities of the Minute Taker
  • Bullet Sort Out Facts
  • Bullet Be Selective in Recording Information
  • Bullet Have the Confidence to Interject for Clarity
  • Bullet Layout Information in a Style Suited to the Audience

Course Content

  • Bullet Taking Meeting Minutes
  • Bullet Purpose of Meetings, Purpose and Styles of Minutes
  • Bullet How to Prepare Well Before Taking Minutes
  • Bullet Working with the Chair - Getting his/her Help with your Minute Taking
  • Bullet Listening Skills
  • Bullet Improving Note Taking
  • Bullet Develop Skills in Speed Writing Techniques
  • Bullet Turning Notes into Minutes
  • Bullet Editing
  • Bullet Summary and Action Plans
  • Bullet Problem-solving workshops
  • Bullet Questions and answers
Teams

Handling Difficult Customers: Proffesional and positive intetractions

Course Code: BSE06 | Duration: 1 Day

Providing customer service today is not always easy, customers often have heightened and seemingly unreasonable expectations of service levels. In general, we have a potentially explosive cocktail. This course helps staff to manage difficult customer situations with greater skill and confidence, recognising that transforming a difficult situation can result in a lifelong ally.

Who Should Attend Handling Difficult Customers Training?

    For staff who are likely to encounter difficult customer situations, either in person or on the telephone.

Benefits From Attending The Training

  • Bullet Identify what makes a customer 'difficult'
  • Bullet Handling complaints through the development of questioning and listening techniques
  • Bullet Skills to communicate calmly and professionally
  • Bullet Skills of assertiveness and how to apply the technique

Course Content

  • Bullet Causes of difficulty: what makes your customers difficult?
  • Bullet Different communication channels and their effect: face-to-face, on the telephone, written.
  • Bullet Consider the structure of business documents in everyday usage
  • Bullet Managing your own responses: keeping in peak condition, emotionally, and professionally.
  • Bullet Communicating confidently and calmly: under pressure and saying things in the right way.
  • Bullet Strategies for handling dissatisfaction: turning around a tricky situation or complaint.
  • Bullet How to say "No": when you can't say "yes"
  • Bullet Controlling your own anxiety, anger, and fear in a conflict situation
  • Bullet Stopping conflict from escalating
  • Bullet Problem-solving workshops
  • Bullet Questions and answers

Sales & Marketing Training Courses

Advancing in today’s competitive business landscape requires well-trained, confident sales teams. Our development programs are designed to equip sales staff with the skills needed to excel, fostering greater confidence, organisation, and professionalism in every sales role. Through targeted training and development seminars, we empower sales staff and managers to reach their full potential. Our courses cover essential areas, including telephone sales, face-to-face

365

Telephone & Face to Face Sales: Effective Sales

Course Code: BSS01 | Duration: 1 Day

Face to face sales can be extremely demanding and, at times, a very lonely experience. How much more confident could your sales team be if they have been equipped with sales techniques to improve the quality and effectiveness of their presentations?


Who Should Attend Face To Face Sales Training?

  • Bullet This course would be suitable for salespeople who have limited experience with face-to-face sales, want to overcome objections and low client commitment, and want to build more business by undertaking face-to-face client meetings.

Benefits From Attending The Training

  • Bullet Plan a well-executed client meeting
  • Bullet Understand your clients' products/services and specific needs
  • Bullet Match your clients' needs with your solution

Course Content

  • Bullet Building a continuing and profitable relationship
  • Bullet Organising successful presentations
  • Bullet Ensuring customer "good will"
  • Bullet Personal qualities vital for success
  • Bullet Effective research
  • Bullet Setting objectives
  • Bullet Using benefits and selling points
  • Bullet Quoting prices
  • Bullet Overcoming objections
  • Bullet Recognising buying signals (visual/verbal)
  • Bullet Closing technique
  • Bullet Problem-solving workshops
  • Bullet Questions and answers
VBA

Social Media& Marketing:

Course Code: BSS02 | Duration: 1 Day

This course will provide an introduction to Advertising & Promotion as part of the Marketing Mix and enable delegates to review current strategy. This workshop is designed to provide solutions for developing cost effective advertising campaigns that really do work.

Who Should Attend Sales And Marketing Training?

  • Bullet This course is designed for those who are new to marketing and publicity and need to establish the relevant audience and attract their attention.

Benefits From Attending The Training

  • Bullet Know about the 5 stages to creating successful publicity
  • Bullet Discover 3 things to get right in order to have impact
  • Bullet Learn about positioning
  • Bullet Be able to pick a style that works

Course Content

  • Bullet Setting objectives
  • Bullet Who are your target audience
  • Bullet What to say and how to say it
  • Bullet Creating a headline
  • Bullet Questioning and listening
  • Bullet Influencing strategies
  • Bullet A. I. D. A.
  • Bullet The difference between a feature and benefit and which one motivates
  • Bullet Positioning
  • Bullet Image
  • Bullet What are the key elements of the marketing mix?
  • Bullet Problem-solving workshops
  • Bullet Questions and answers
365

Negotiation And Influencing Skills:Achieving Win-Win Situations

Course Code: BSS03 | Duration: 1 Day

Negotiating Skills are not limited to the traditional forums of buyers and sellers or management and workforce representatives. They are used daily by almost everyone. By developing your teams’ negotiating skills, your organisation will benefit from a more confident, assertive and motivated workforce in addition to a more effective working relationship.

Who Should Attend Negotiation And Influencing Skills Training?

  • Bullet This course is designed to lead to practical skills to enable delegates to become competent and confident in their negotiations. Therefore, anyone who wishes to improve their negotiation skills will benefit from attending.

Benefits From Attending The Training

  • Bullet How to plan and prepare a strategy for successful negotiations
  • Bullet Using effective negotiation skills and behaviours to gather information
  • Bullet Managing conflict and deadlock
  • Bullet How to influence and persuade both colleagues and clients
  • Bullet Develop the skills that earn attention, co-operation, and trust

Course Content

  • Bullet What are negotiations?
  • Bullet Identifying the skills
  • Bullet Preparing to negotiate
  • Bullet Seeing the other side
  • Bullet Questioning and listening
  • Bullet Influencing strategies
  • Bullet Moving to agreement
  • Bullet Achieving the win-win situation
  • Bullet Problem-solving workshops
  • Bullet Questions and answers
365
Sales Masterclass: Becoming A Sales Master
Course Code: SSS04 | Duration: 1 Day | Price Grade: Standard

How can you boost your business sales without drastically increasing your marketing costs? The answer lies in the effective use of the telephone. The telephone is perhaps still the most cost-effective and efficient way of selling. Quick and direct, it saves valuable time for both salesperson and customer.

Who Should Attend Sales Master Training?

  • Bullet If you are a telesales operator, or have to use the telephone a lot to call clients; or if you want to increase your sales, appointments, and promotion on the phone, this is the workshop for you.

Benefits From Attending The Training

  • Bullet Differentiate your product and company from the rest
  • Bullet Learn how to plan out your calls before you make them
  • Bullet Determine opportunity areas for adding value to a customer's business

Course Content

  • Bullet Personal qualities required
  • Bullet The advantages of telephone selling
  • Bullet Planning the sales call
  • Bullet How to communicate on the telephone
  • Bullet Where to obtain leads
  • Bullet Getting past the receptionist
  • Bullet Converting enquiries into orders
  • Bullet Questioning techniques
  • Bullet Matching benefits to needs
  • Bullet Overcoming objections
  • Bullet Problem-solving workshops
  • Bullet Questions and answers
Training Skills

Training Skills Courses

Our training programs are designed to elevate presentation and instructional skills across various levels. Participants gain the confidence to deliver impactful presentations, mastering techniques to engage audiences and communicate effectively. For those responsible for training others, our programs provide essential tools for designing, delivering, and evaluating effective training sessions. Advanced learners refine their skills with strategies for persuasive communication, audience management, and enhancing overall presentation impact, ensuring they leave a lasting impression.

Presentation Skill

Presentation Skills Stage 1: Professional Presenter

Course Code: BST01 | Duration: 1 Day

Presentation Skills are vital in today’s business world; poor presentations not only obscure the message and lose arguments, but also can affect sales. No matter what the case may be if it’s not presented professionally it will undoubtedly lose its impact.

Who Should Attend Presentation Skills Stage 1 Training?

This course is aimed at people with limited, or no experience of presenting to groups, who wish to develop their confidence by gaining knowledge and practical experience.


Benefits From Attending The Training

  • BulletAchieve by taking the first steps to become a good presenter
  • BulletBe able to control nerves and deal with common fears
  • BulletBe able to speak with more confidence in front of an audience
  • BulletKnow how to develop their own ideas
  • BulletKnow how to plan and structure a presentation

Course Content

  • BulletWhat makes a good presentation?
  • BulletPlanning, Preparation, Practice
  • BulletBreak down the barriers to a good presentation
  • BulletTiming and delivery
  • BulletCommunication
  • BulletVerbal
  • BulletWritten
  • BulletBehavioral
  • BulletUsing anecdotes and personal stories
  • BulletDealing with questions and answers
  • BulletDealing with nerves
  • BulletProblem-solving workshops
  • BulletQuestions and answers
trainingoverviews/BS/BSM01.pdf
TrainTheTrainerRed

Train The Trainer: Professional Trainer

Course Code: SSI03 | Duration: 1 Day

Do you want to achieve more with your training? Whether you are a full time trainer or someone who delivers training or coaching occasionally as part of your role, this train the trainer course is for you. PCS’ Train the Trainer course aims to give practising and potential trainers the foundation to aid the formal development of their role.


Who Should Attend Train The Trainer Training?

Anyone who is responsible for the design, delivery, and evaluation of training in-house, and wishes to develop a more structured approach.


Benefits From Attending The Training

This one-day programme will equip participants with skills to be effective trainers. Good training delivery is the key to the success of your organisation - it will unlock the potential of the people on whom success relies.


Course Content

  • BulletThe Training Cycle (planning the training, evaluation of training)
  • BulletHow People Learn (learning styles, communication skills)
  • BulletDifferent Training Methods (demonstration, exercises, discussion)
  • BulletSetting the Stage (using visual aids, flip chart, video, room layout, timings)
  • BulletTrainer's Skills and Qualities (questioning techniques, constructing and structuring the session)
  • BulletCoaching and Mentoring
  • BulletProblem-solving workshops
  • BulletQuestions and answers
trainingoverviews/BS/BSM01.pdf
Management Training

At Pringle PCS, our management coaching programs help enhance your business life by developing essential leadership and organizational skills. Our courses provide practical tools to help you manage time, projects, and teams effectively. We focus on improving productivity through better planning, prioritization, and communication. Whether you’re a new supervisor or an experienced manager, our tailored programs support growth, reduce stress, and create a more motivated workplace.

Courses can also be made bespoke for private company bookings, allowing us to tailor problem-solving workshops to address your company’s specific tasks or challenges.

TrainTheTrainerRed

Time Management for Success : The Art of Mastering Time


Course Code: BSM01 | Duration: 1 Day
Delivery: 1-1 | Company Classroom | Scheduled | Live Online

Course Description:

Time management is a cornerstone skill for anyone looking to succeed in their professional life. This course introduces proven techniques that have empowered top leaders in business, sports, and public service to reach their highest achievements. Master the art of managing your time to improve personal effectiveness, better manage tasks, and lead your teams efficiently.



Who Should Attend Time Management Training?

  • Bullet This one-day event is perfect for team leaders, supervisors, and managers who want to maximize their productivity. The course is designed to not only help you manage your own time more effectively but also to enhance your ability to organize, prioritize, and delegate tasks within a team.

Benefits From Attending The Training

  • Bullet Gain insight into your personal time management style, identifying your strengths and areas for development.
  • Bullet Learn how setting objectives and targets, alongside effective delegation, can dramatically improve how you and your team use time.
  • Bullet Develop practical strategies for eliminating time-wasting habits, improving focus, and maximizing productivity.

Course Content

  • Bullet Setting Objectives: Organize and prioritize your goals to stay on track.
  • Bullet Improving Work Habits: Correct unproductive behaviours in yourself and your team.
  • Bullet Prioritization: Establish and manage both short- and long-term priorities.
  • Bullet Time Attitudes: Adjust your mindset for greater efficiency.
  • Bullet Motivation: Stay motivated and keep your team energized.
  • Bullet Time Auditing: Use tools to assess and optimize time usage.
  • Bullet Time Planning: Effectively schedule and allocate time for tasks.
  • Bullet Workspace Optimization: Organize your space for maximum productivity.
  • Bullet Delegation: Delegate tasks to free up time for priority work.
  • Bullet Communication Efficiency: Streamline communication and resource use.
  • Bullet Eliminate Time Wasters: Remove distractions that impact productivity.
  • Bullet Self-Management: Build habits for long-term time control.

*BESPOKE COURSE | Course Duration, Level & Duration: Depends On Content & Individuals*


TrainTheTrainerRed

Project Management: Mastering the Art of Project Management

Course Code: BSM02 | Duration: 1 Day |
Delivery: 1-1 | Company Classroom | Scheduled | Live Online


Course Description:

This course equips project managers and team members with a comprehensive understanding of project planning and management fundamentals. You will gain the essential tools to ensure your projects are successfully delivered on time and within budget.

Who Should Attend Project Management Training?

  • Bullet This course is designed for project managers, team leaders, and team members who need practical skills to manage projects effectively. Whether you are new to project management or looking to sharpen your skills, this training will enhance your ability to plan, allocate resources, and execute projects efficiently.

Benefits From Attending The Training

  • Bullet Gain a solid understanding of core project management principles.
  • Bullet Identify the critical components that contribute to successful projects.
  • Bullet Learn best practices to optimize project planning, execution, and control.

Course Content

  • Bullet Introduction to Project Management: Learn project benefits, manager roles, and project types.
  • Bullet Project Initiation: Set objectives, define scope, and establish strategies.
  • Bullet Project Organization: Break down work, structure teams, and set milestones.
  • Bullet Detailed Planning: Manage dependencies, allocate resources, and assign tasks.
  • Bullet Gantt Charts: Create and interpret Gantt charts for timelines.
  • Bullet Risk Management: Identify and manage project risks.
  • Bullet Controlling Projects: Monitor progress and make adjustments.
  • Bullet Stakeholder Communication: Improve communication with stakeholders.
  • Bullet Effective Project Manager: Enhance leadership, motivation, delegation, and team management.

*BESPOKE COURSE | Course Duration, Level & Duration: Depends On Content & Individuals*


TrainTheTrainerRed

Introduction to Management & Supervision :Essential Skills for Management

Course Code: BSM03 | Duration: 1 Day
Delivery: 1-1 | Company Classroom | Scheduled | Live Online

Course Description:

Being an effective manager can be challenging, especially for those new to the role. This one-day seminar equips managers and supervisors with essential skills and the confidence to excel in their roles. Learn practical strategies to handle the responsibilities of management, a role that is both demanding and rewarding.



Who Should Attend Introduction To Management Training?

  • This course is designed for newly appointed managers, middle managers, supervisors, and team leaders, as well as those who have been in the role for some time but have not received formal management training.

Benefits From Attending The Training

  • Gain a clear understanding of the manager's role and responsibilities in achieving success through others.
  • Learn how to apply different leadership styles based on specific situations.
  • Improve communication skills, including the effective use of words, tone, and body language

Course Content

  • Role of a Manager: Understand core duties and responsibilities.
  • Leadership Styles: Identify the best approach for different situations.
  • Effective Communication: Improve use of words, tone, and body language.
  • Managing Resources: Tools to manage teams and resources efficiently.
  • Management Skills: Develop essential skills for effective management.
  • Building Teams: Learn what teams need to perform well.
  • Organizational Skills: Manage tasks and priorities effectively.
  • Delegation: Know when and how to delegate for productivity.
  • Motivating Your Team: Inspire and drive team performance.
  • Problem-Solving: Practical exercises for real-world challenges.
  • Q&A Session: Address management questions and scenarios.

*BESPOKE COURSE | Course Duration, Level & Duration: Depends On Content & Individuals*


TrainTheTrainerRed

Developing Management & Leadership Skills: Mastering the Art of Management

Course Code: BSM04 | Duration: 1 Day |
Delivery: 1-1 | Company Classroom | Scheduled | Live Online

In today’s fast-paced environment, effective managers must be able to motivate their teams, manage change, handle difficult individuals, and develop their staff. This interactive, one-day coaching equips you with the essential tools to navigate these challenges, providing a clear understanding of management’s crucial role in driving team performance and growth. The focus will be on applying these skills to benefit both you and your organization. .




Who Should Attend Developing Management And Leadership Skills Training?

    This course is ideal for deputy managers and aspiring first-line managers looking to build a strong foundation in management and leadership.

Benefits From Attending The Training

  • Gain essential knowledge for first-line managers.
  • Learn how to give constructive and effective feedback.
  • Develop leadership skills and discover your preferred leadership style.
  • Understand the impact of effective vs. ineffective leadership.
  • Improve communication and team briefing for open, positive interactions.




Course Content

  • Effective Leadership: Understanding key principles and styles.
  • Motivating Teams: Techniques to inspire and engage.
  • Building Trust and Respect: Strengthening team dynamics.
  • Managing Work: Practical approaches to time management and task prioritization.
  • Team Development: Recognizing team strengths and weaknesses.
  • Effective Communication: Enhancing dialogue and clarity.
  • Individual Development: Strategies for coaching and mentoring staff.
  • Teamwork: Benefits, roles, and stages of team growth.
  • Setting SMART Objectives: Defining clear goals and adapting to change.
  • Understanding Motivation: What drives people and how to harness it.
  • Change Management
  • Appraisals and Discipline.

*BESPOKE COURSE | Course Duration, Level & Duration: Depends On Content & Individuals*



TrainTheTrainerRed
Course Code: BSM05 | Duration: 1 Day
Delivery: 1-1 | Company Classroom | Scheduled | Live Online

Mental Health for Managers : Managing Staff with Mental Health Difficulties:

Course Description:

One of the most important responsibilities for an employer is to foster a positive and constructive work environment, especially for employees dealing with mental health challenges. A staff member's performance, reliability, and commitment are likely to improve when their mental health and well-being are supported.

This course is designed for managers who must work with employees suffering from mental health issues. While care and understanding are crucial, a business must still operate efficiently, and other staff members must work in harmony with colleagues who may require special attention. Making decisions that balance business needs and employee well-being can be challenging, but this course provides practical strategies to manage mental health situations effectively while creating a safe, supportive workplace.


Who Should Attend Introduction To Management Training?

  • Managers and supervisors responsible for staff well-being
  • HR professionals involved in employee support
  • Team leaders overseeing staff dealing with mental health issues
  • Anyone tasked with creating or enforcing company mental health policies

Benefits From Attending The Training

  • Support staff with mental health issues while maintaining workplace productivity.
  • Handle complex mental health situations legally and ethically.
  • Balance compassion with business efficiency.
  • Develop skills for managing difficult mental health conversations.
  • Foster a positive working environment for all employees.


Course Content

  • Company policies on mental health and managing risk for affected staff.
  • Pay, sickness, and mental health considerations, including disciplinary actions.
  • Proper documentation and handling of mental health-related cases.
  • Addressing staff resentment, unfair treatment, and bullying.
  • Role-play workshops for real-world mental health scenarios.
  • Breaking confidentiality: When to involve higher management or authorities.
  • Identifying and addressing potential cases of staff feigning illness.
  • Effective communication dos and don'ts with staff facing mental health challenges.


Note: Pringle PCS recommends that attendees complete a Mental Health Awareness or Mental Health First Aider course, either in person or online, before attending this course
the Management Programme

The Management Programme

Course Code: BSM06 | Duration: 5 Days
Delivery: 1-1 | Company Classroom | Scheduled | Live Online

This bespoke management programme contains each of the training courses below;
  • Time Management: Mastering The Art of Time
  • Project Management: Mastering the Art of Project Management
  • Introduction to Management & Supervision: Essential Skills for Management
  • Management & Leadership Skills: Mastering the Art of Management
  • Mental Health for Managers: Managing Staff with Mental Health Difficulties
This training is specifically tailored to your company’s working environment, incorporating relevant procedures, tasks, and challenges that your managers face on a daily or monthly basis. The management programme offers flexible delivery options: it can be completed consecutively over four days, spread out over a four-week period (one session per week), or scheduled monthly. Training can be held at the PCS training suite or on-site at your location.




Who Should Attend The Training

    This course is ideal for individuals new to the roles and responsibilities of management or supervision, as well as experienced managers seeking to enhance their management and leadership skills.



Benefits From Attending The Training

  • Gain a comprehensive understanding of the supervisor’s role and key responsibilities in driving team success.
  • Learn to adapt leadership styles for different situations.
  • Improve communication skills by mastering the use of words, tone, and body language.

Course Contents:

Time Management:
  • Setting Objectives & Prioritization
  • Time Auditing & Planning
  • Delegation & Self-Management

Project Management:
  • Project Initiation & Planning
  • Risk Management & Gantt Charts
  • Stakeholder Communication

Managerial Skills:
  • Leadership Styles & Communication
  • Resource Management & Delegation
  • Building Teams & Motivation

Leadership & Development:
  • Team Development & SMART Objectives
  • Change Management & Discipline


*BESPOKE COURSE | Course Duration, Level & Duration: Depends On Content & Individuals*



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Copyright © 2020 | All Rights Reserved Pringle Computer Systems Limited