Customer Care

Customer Care:

Course Code: SSG06 | Duration: 1 Day | Price Grade: Standard

This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers. Throughout the course delegates will have the opportunity to discuss customer handling skills and share best practices.

Who Should Attend Customer Care Training?

Anyone working in a customer facing role, who wishes to improve their performance.

Benefits From Attending The Training

Greater confidence in dealing with customers both internal and external
Understand the importance of customer care
How to handle complaints in a positive way
Have the Confidence to Interject for Clarity

Course Content

Recognise who the customer is
Commit to how important the customer is
Develop an understanding of what a customer wants
Consider the barriers to customer service
View each customer contact as an opportunity
Identify what causes a customer to complain
Observe what happens when service falls below the level of expectation
Create a checklist of action points to implement in the workplace
Problem solving workshops
Questions and answers

BESPOKE TRAINING DAY AT OUR OFFICES OR CLIENT’S SITE

This training is given exclusively for your company only either here at PCS or at your own premises. (Evening and weekend dates are also available on request)

All training courses can be tailored using own company data or reslove specific probelms which staff may have to face. With all besopke training topics can be taken and combined from differnt stages or combine more than one course together

Online Live Training

All Of PCS Training Course can now be taught remotely from your office or even from home. Pringle PCS will give you Log in details which will allow you or your team to join the Live Training Session.

Training Requirments

With all live online training PCS will give a free 30 minutes setup and test to show how the remote learning will work. We test Internet speed, connection and show how easliy it is to join the live trainig.
Every delegate would need to have a working Camera and Micpohone to be able to interacte with the class. With Live Online Training Pringle PCS stronlgy recommed having Duel Screens or access to Tablet.

Company Classroom and 1-1

Live Online Training can be taught 1-1 or upto a classroom of 8 and all courses can be tailored to own company requirments

Duration

A Live Online Training schedule session is in total upto 6 hours of Training with added Breaks.

Prices

Business Skills Course Price Grade	Standard & Premium
Single Booking	£120 Per Person
Multiple Booking On The Same Day Scheduled Course	£90 Per Person
One To One	£395

Business Skills Classroom

This training is given exclusively for your company only, either here at PCS or at your own premises. (Evening and weekend dates are also available on request).

Company Classroom	Standard & Premium
Individual Days: Online (Max 8 Delegates: Additional £50 Per Person)	£445
Individual Days: PCS Or Client Site (Max 8 Delegates: Additional £50 Per Person)	£595
Business Client Site Contracted Rates	Standard & Premium
Bespoke Business Skills Day On-site at Client’s Premises	£695

Business Skills UK Contracted Rates

Cost Zone	Individual Days At Client Site	Consecutive Days At Client Site
Green 70 Miles From Sheffield S9 5AB	£ 595	£ 495
Yellow UK Except Green And Red Zones	£ 695	£ 595
Red Inside M25 London Scotland - Ireland	£ 795	£ 695

	% Discounts Available Related To Contract Size
	No Travel / Hotel Expenses
	Prices Ex VAT