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Wholesale and distribution businesses can no longer depend entirely on telephone orders, paper notes, disconnected spreadsheets and the memory of a small number of experienced employees. Customers now expect a faster and more professional service, including online ordering, 24/7 account access, invoice and statement visibility, online payments and delivery updates.
At the same time, management needs accurate control over orders arriving through email, telephone calls, WhatsApp, voicemail and online requests. Stock changes every day, supplier prices move quickly and employees need to know what must be purchased, picked, invoiced and delivered.
Gekko Wholesale 24/7 connects these activities within one web-based system, giving every authorised employee access to the live information required for their role.
Each area below forms part of the wider Gekko Wholesale 24/7 platform and PringlePCS support service.
Gekko Wholesale 24/7 replaces uncertainty with live operational information and structured responsibility.
Orders are collected from several places, stock is checked manually, prices are remembered, employees rely on paper and management may not discover a problem until the customer complains.
Orders, stock, buying, picking, pricing, invoicing, accounts and deliveries work together. Once stock has been checked and customer orders have been collected, the system can show what is available, what has been allocated, what must be purchased and what can be used to complete the orders.
The platform supports the complete journey from the first customer request to final delivery, payment, reporting and future sales activity.
Give customers a professional portal for shopping lists, repeat orders, account information, invoices, statements and approved online payments.
Compare customer demand against available stock, identify shortages and build supplier-based buying requirements using live operational information.
Allocate orders, support paper or digital picking, record actual weights, manage substitutions and maintain accountability through to dispatch.
Apply customer pricing rules, protect margins, create invoices, manage credit limits, allocate payments and monitor outstanding debt.
Monitor routes, delivery progress, signatures, photographs, failed deliveries and live team performance from authorised devices.
Connect customer history, prospects, opportunities, follow-up activity, mailshots and reporting to the operational information already held within the business.
Gekko Wholesale 24/7 helps your business save time, increase sales, reduce costs and build for the future. It allows the company to become more productive through better systems and smarter processes instead of simply asking employees to work harder under increasing daily pressure.
PringlePCS does not simply provide Gekko Wholesale software. We provide the wider business, technology, training and development support behind it.
Before configuring a system, we take time to understand how the organisation actually works. We review departments, responsibilities, information flows and operational pressure points so that the implementation reflects real daily working requirements rather than a basic software request.
Departments may work hard individually but still fail to see how one action affects another. This can create delay, duplication, frustration and blame. PringlePCS provides a fresh operational viewpoint, helping identify where time is being lost, where procedures can be improved and how teams can work together more effectively.
We learn how sales, orders, stock, buying, warehouse operations, accounts, delivery and IT connect within your organisation.
We train employees, provide shadow coaching, develop procedures and help new or existing resources use the system confidently.
We maintain, support and improve the technology while helping the organisation strengthen sales, marketing, management and long-term resilience.
The platform has been shaped by long-term work with real wholesale and distribution businesses.
One of the earliest milestones in the PringlePCS journey began with Smedley Catering Supplies, the first wholesale client for whom we developed an integrated solution. From the beginning, the system was built around the operational realities of catering supply and distribution, including stock, orders, buying, pricing, invoicing and financial control.
Smedley Catering Supplies was acquired by AJ Webb, one of Sheffield's largest wholesale and distribution organisations. As part of its growth strategy, AJ Webb replaced legacy systems and implemented Gekko Wholesale across the business.
Gekko Wholesale became an operational backbone supporting both AJ Webb Catering and AJ Webb Flowers & Plants while helping the organisation expand without losing control or reporting visibility.
The confidence placed in PringlePCS was reflected through recommendation. All Seasons Sheffield and Howarth Wholesale appointed PringlePCS as their IT systems provider following endorsement from AJ Webb. Since 2018, PringlePCS has delivered system implementation and comprehensive support for these organisations.
The development of Gekko Wholesale has never stood still, and the long-term roadmap continues beyond the current platform.
Version 6 is in advanced development and is planned for delivery to supported clients in September 2026. The release is being engineered to strengthen automation, operational control, commercial insight and the ability to use modern AI-assisted technology within wholesale workflows.
AI-driven analytics, predictive stock modelling and intelligent workflow systems are reshaping the wholesale sector. Future development is focused on reducing repetitive work, identifying meaningful patterns and helping managers make faster, evidence-based decisions.
Alongside supporting commercial organisations, PringlePCS delivers industry-led lectures to students and academic staff at the University of Sheffield, sharing practical experience in business systems, software architecture and real-world commercial development.
Combining academic engagement with more than 30 years of commercial system development helps keep Gekko Wholesale aligned with emerging technologies and practical operational requirements.
Planning for Version 7 is intended to begin after the Version 6 deployment, with testing aligned to a 2027 release cycle. This structured roadmap reflects a long-term commitment to performance, reliability, innovation and sustainable national growth.
Gekko Wholesale 24/7 gives your organisation the structure to improve control today and the platform to grow tomorrow. PringlePCS supports the technology, the people and the business processes behind it.
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A successful wholesale distribution business is built around ten connected processes. Choose a step below to read the complete explanation of how Gekko Wholesale 24/7 supports that part of the working day, why it matters and how it connects to every department that follows.
First Place to Start: The End of the Day Stock Check
The last task of each working day should be a stock check. This can feel like a frustrating and time-consuming job, especially when stock has been moving all day, orders have been processed, deliveries have gone out and employees are ready to finish.
However, once the correct procedures are in place, this task should become a much quicker and more reliable daily check.
Every item a customer buys should automatically reduce the stock position. When all orders are confirmed, the business can identify what stock remains available, what has already been allocated and what needs to be purchased to fulfil customer orders.
Gekko Wholesale is designed around the way wholesale businesses actually operate. Many systems handle stock too simply: a product is purchased in one format and sold in exactly the same format. Wholesale does not always work like that.
For example, a business may purchase a crate of apples but sell those apples individually, by the kilogram or as part of another order. Gekko Wholesale can calculate the stock movement correctly even when the buying unit and selling unit are different.
This means the same product does not need to be stored several times in several different formats. The business checks the main stock item and the system manages the conversion, reducing administration, improving accuracy and saving the most important cost of all: time .
Poor stock control can lead to a business purchasing products it does not actually need. This ties up cash, fills valuable storage space and increases the risk of waste.
Some stock loss is unavoidable, particularly when dealing with fresh produce. Products may pass their sell-by date, items may be damaged in transit, eggs may break, milk may go off and fresh goods may become unusable. The important issue is knowing exactly how much this is costing the business.
Stock can also disappear internally. Without accurate checks, clear stock movements and an audit trail, unexplained losses or potential internal theft can remain hidden within the normal operation.
Consider a wholesale business purchasing £1 million of stock per year. If that business is accepting a 35% loss on purchased goods, £350,000 of stock is being wasted, lost, damaged or disappearing internally.
That is money leaving the business every year that could be used to improve cash flow, strengthen operations, invest in employees and support growth.
There will always be some waste in a wholesale business, especially where fresh produce is involved. However, the first objective should be to reduce avoidable waste and unexplained stock loss as much as possible.
PringlePCS recommends that anything above 5% waste or stock loss should trigger management review, with the organisation working towards a target of 3% or less where this is realistic for its products and operating model.
Online Ordering, Repeat Orders, WhatsApp and AI-Assisted Order Collection
With Gekko Online Ordering, customers can log in and place orders through a straightforward online shop, similar to the online ordering systems they already use in everyday life.
Customers can browse products, enter quantities, submit orders, create repeat orders, reorder previous purchases, add special requests and place orders outside normal office hours.
For regular customers, a quick-shop list can be created showing the products they normally purchase, with zero quantities ready to update. This makes ordering faster and easier while reducing the amount of searching required.
Many wholesale businesses still receive orders through several different channels: answerphone messages, emails, phone calls, WhatsApp messages, handwritten notes and repeat requests from regular customers.
Employees then have to print emails, listen to voicemails, check messages, write down orders and manually bring everything together before comparing customer demand against stock.
With Gekko Wholesale 24/7, submitted customer orders are collected directly into the system. The system can compare those orders with live stock, showing what is available, what has already been allocated, what can be used first and what still needs to be purchased.
Orders can still be checked before confirmation. Items can be changed, quantities adjusted and, where necessary, an item-based order can be changed to a weight-based order. The customer can then receive confirmation and, where configured, view the products prepared for delivery.
Some customers will not change immediately. Even when online ordering is the fastest and most efficient option, some customers may continue to prefer WhatsApp, voice notes, written messages or telephone calls.
Gekko Wholesale 24/7 is designed to support different methods of collecting orders without forcing the wholesale business to risk losing customers.
With the AI-powered WhatsApp ordering solution, a customer can send a typed message, voice note or order request to an approved WhatsApp number. The system can recognise the customer, read or transcribe the request and create a draft order inside Gekko Wholesale for an authorised employee to check, approve and process alongside the online orders.
Gekko Wholesale continues to develop through new features, operational improvements, automation tools and AI capabilities. Supported clients receive updates in accordance with their licence and support arrangements.
Online ordering is not only about replacing telephone calls, emails or WhatsApp messages. It is about giving the business better control. Orders are collected in one place, checked more easily, connected to stock and prepared for purchasing, picking and delivery.
Buying After Incoming Customer Orders Have Been Processed
Once incoming customer orders have been processed, Gekko Wholesale can calculate the current stock position by comparing what customers have ordered with the stock available.
The system identifies what is missing and what needs to be purchased to complete the day's customer orders. This means purchasing is no longer based on guesswork. The buying list is based on real customer demand and live stock information.
Gekko Wholesale can automatically create a buying list showing the products that need to be purchased. The list can be grouped by preferred supplier, making the purchasing process faster and easier to control.
This helps save time, reduce missed products and prevent unnecessary overbuying. While one person is purchasing the missing stock, the rest of the team can continue preparing and picking the customer orders that can already be fulfilled.
Once stock has been purchased or collected, the purchases are updated in Gekko Wholesale using the actual costs paid. When current costs are entered, Gekko Wholesale can calculate or update selling prices using the organisation's approved pricing rules.
This helps ensure that customer orders use accurate selling prices based on the latest purchase costs.
Wholesale pricing can change constantly. The price paid today may be different tomorrow. Gekko Wholesale connects purchase costs, selling prices and customer orders.
When new costs are entered, the system can apply the correct selling price to existing orders using each customer's authorised pricing rules. This reduces manual calculations, improves accuracy and helps protect profit margins.
After purchasing and stock updates have been completed, the picking team confirms the products collected for each order. Standard products are confirmed by quantity and weighed products are confirmed using the actual weight picked.
Once quantities and weights have been confirmed, orders can be checked, finalised and prepared for delivery or collection.
Organise Orders, Pickers, Drivers and Delivery Routes Before the Day Becomes Busy
Depending on the organisation, Run Management may take place before purchasing or may be assigned to a dedicated Run Manager. The purpose is to organise daily orders before pickers and drivers begin work.
If pickers and drivers arrive before the work has been organised, they may be left waiting unnecessarily. This wastes time, slows the morning and creates pressure before the day has properly started.
For organisations handling 50, 100 or more than 150 orders each day, manually arranging picking sheets, delivery runs, drivers and customer routes can become extremely time-consuming and can easily create mistakes.
Each customer can be assigned to a preferred picker, driver or delivery route. When daily orders are processed, the system can allocate those orders using the customer's agreed settings.
This gives the Run Manager control without having to rebuild the entire working day manually. If priorities change, orders can be moved to a different picker, driver or route and workloads can be redistributed across the available team.
Once orders have been allocated, picking lists can be printed for each picker, driver or delivery run. Each person receives a clear list of the work they are responsible for completing.
Businesses using tablets or touch screens can allow pickers to work directly within the system and update products as they are collected. This reduces paperwork and gives the organisation live visibility of progress.
The Run Manager can review the working day in real time instead of relying on verbal updates or chasing paper lists around the warehouse.
The Run Manager can quickly compare the total number of picked items with the products still requiring attention.
The Run Manager feature helps replace a stressful and reactive morning with a planned process. Orders can be organised before pickers and drivers arrive, each employee knows what they are responsible for and management can monitor progress throughout the day.
Collect, Weigh, Substitute, Check and Prepare Every Customer Order
Once orders have been assigned, the next stage is picking. Warehouse employees collect the products required for each customer order and confirm that the correct items and quantities have been prepared.
Gekko Wholesale 24/7 supports different picking methods, allowing the business to work in the way that best suits its products, employees and premises.
Tablets or touch screens allow pickers to view orders on screen and confirm products as they are collected. Management can see progress without waiting for paper sheets to be returned.
For products sold by weight, compatible devices can be connected to weighing scales so that the actual picked weight is recorded against the order. This is particularly valuable for wholesale businesses selling fresh produce, meat, fish or other weight-based goods.
Recording the actual weight helps ensure that the correct quantity is supplied and that the customer is invoiced accurately.
Businesses that prefer a paper-based method can generate printed picking sheets for individual pickers, delivery runs or specific orders. Pickers can tick products as they work while the business retains an organised and consistent process.
The exact product ordered may not always be available. A suitable substitution may be required because stock is low, the customer has approved an alternative, a promotional product is available or another product is more appropriate.
Gekko Wholesale 24/7 allows authorised users to substitute products while keeping the order accurate and recording the change clearly.
Once all products have been picked, the order moves to the next stage. Depending on company procedures, employees can produce an invoice, print a delivery note, attach paperwork, use the delivery note to verify the completed delivery and confirm which goods were supplied.
The delivery note provides a clear record of the products supplied and can support checking, delivery confirmation and later customer queries.
Convert Picked Orders into Accurate Customer Invoices
Once products have been picked and packed ready for delivery, the completed orders need to be confirmed and converted into customer invoices.
Gekko Wholesale 24/7 allows orders to be processed in different ways depending on how the business operates.
This flexibility is particularly useful during busy mornings when completed orders may need to be invoiced in different groups or at different times.
Ideally, purchase updates and current cost prices should be entered before invoices are created. This allows Gekko Wholesale to calculate selling prices using the latest cost information, customer pricing rules and approved product margins.
PringlePCS recognises that real wholesale businesses do not always operate in perfect textbook conditions. Smaller businesses may have limited employees and very little time, and some purchase prices may not be updated until later in the day or week.
PringlePCS therefore recommends updating purchase costs before invoicing wherever possible, while Gekko Wholesale provides controlled flexibility when an urgent price change is required.
If prices have not been fully updated, authorised users can apply quick overrides to selected products or customers. For example, if the supplier cost of strawberries increases significantly overnight, that product can be updated without changing every item in the catalogue.
This allows invoices to continue without unnecessary delay while helping protect profit margins during changing market conditions.
Mistakes can happen in a busy wholesale environment. A quantity of 3 may accidentally be entered as 300, or an incorrect product may be selected.
Where a genuine mistake invoice has been created, Gekko Wholesale can support an authorised correction process that deletes or reverses the incorrect invoice, recreates the original order and returns the relevant stock to the correct position. The order can then be amended and a replacement invoice produced.
Corrected transactions remain available for authorised reporting and review so that the organisation can understand what happened and maintain financial control.
Accurate pricing and invoicing are essential for profitability and customer service. Gekko Wholesale 24/7 helps the business apply updated selling prices, override selected prices when necessary, convert orders into invoices, correct genuine mistakes and keep clear accounts information.
Connect Orders, Invoices, Payments, Credit Limits and Customer Balances
Accounts is one of the most important parts of a wholesale business, but it is often pushed to the bottom of the task list or handed entirely to a third-party company.
A wholesale company may be busy, orders may leave every day and turnover may appear healthy. However, if customers are not paying quickly enough, invoices are not chased, credit limits are not controlled and overdue clients continue receiving goods, the business can still experience serious cash-flow problems.
Accounts should therefore be connected directly to daily orders, invoices, payments, customer accounts and credit control rather than being treated as a completely separate process.
Once an invoice has been created in Gekko Wholesale 24/7, the customer can view the relevant account information online according to the permissions and services enabled for that account.
Customers can also pay online, export invoices, download authorised price lists and manage agreed account information. This provides a more professional customer experience while reducing telephone calls, emails and statement requests for the accounts team.
Some customers do not want to pay invoice by invoice. They may prefer weekly or monthly batch invoices where several transactions are grouped into one statement or payment run.
Gekko Wholesale can group invoices on an agreed weekly or monthly basis so that customers can view, print, download or pay a batch of invoices together.
This gives customers flexibility while allowing the wholesale business to control the process consistently rather than adapting every account manually.
Credit control is essential. A credit limit can be recorded against a customer account and the system can warn authorised employees when the customer approaches that limit.
Where a customer exceeds the agreed limit or fails to pay overdue invoices, the account can be placed on hold. This can prevent further orders until payment has been received or the account has been reviewed by an authorised employee.
Incoming payments can be difficult to allocate when a customer transfers a round amount without explaining which invoices are being paid. A customer may owe £1,300 across several invoices but send a payment of £1,000.
Gekko Wholesale allows an authorised employee to allocate the payment to selected invoices. Where the payment does not clear the full amount, the remaining balance continues to be shown clearly.
This reduces confusion, improves accuracy and makes it easier for both the business and the customer to understand the remaining debt.
Many wholesale businesses use an external accountant or bookkeeper for VAT returns, accounts checks and financial reporting. Gekko Wholesale can provide an individual user account with restricted access to the reports required for that role.
The adviser can view or download authorised information for VAT, bookkeeping and transfer into accounting packages such as Sage or another agreed system without receiving unrestricted access to the whole database.
Accounts is not only paperwork. It protects cash flow, controls customer debt, gives customers better access to their information and helps ensure the business is paid for the goods it supplies.
Follow Orders from the Warehouse to the Customer in Real Time
Once orders have been picked and loaded, the business still needs to know what has been delivered, what remains outstanding and whether any problems occurred during the route.
With Gekko Wholesale 24/7, delivery information can be updated live. A driver using an approved mobile phone or tablet can update the order after each delivery.
Once the driver updates the delivery, the main database is updated. Office employees, accounts, managers and customer-service staff can view the latest status without waiting for paperwork to return at the end of the day.
Live tracking gives the organisation a clearer picture of delivery activity throughout the working day.
When a customer asks where an order is, the office can review the latest information instead of guessing, searching through paperwork or repeatedly telephoning the driver.
Gekko Wholesale dashboards can be viewed on computers, tablets or wall-mounted screens. They use live system data to give managers and employees a clear overview of the day's progress.
Information can be shown as a company-wide overview or filtered by team, picker, driver, route or department.
When employees can see accurate live information, they understand what has been completed, what remains outstanding and where additional help may be required.
This encourages better teamwork, communication and accountability. Pickers can see work waiting to be picked, drivers can see delivery progress, managers can see which routes are complete, accounts can see which invoices have been created and customer service can see which orders have been delivered.
Without live tracking, managers may not understand what happened until the day is over. By then, the opportunity to solve an immediate problem may have been lost.
Retain Customers, Create Opportunities and Build a Stronger Sales Process
Word of mouth and a strong reputation remain two of the most important ways to retain customers. In wholesale, service, reliability and trust are critical. Customers who know they can rely on the business are more likely to stay.
However, a business that wants to grow also needs a structured sales and marketing strategy. Retaining customers protects the current operation; developing the customer base helps the company move forward.
Gekko Wholesale 24/7 provides more than order and stock control. It connects operational customer information with Gekko 365 CRM, sales activity, marketing and reporting.
At the centre of the sales process is Gekko 365 CRM, a customer sales database designed to manage customers, prospects, sales activity, campaigns and follow-up tasks.
It follows recognised CRM processes similar to platforms such as Salesforce and Microsoft Dynamics while connecting with Microsoft 365 and familiar Office applications.
Where the relevant connections and licences are configured, customer information can be used alongside Outlook, Word, Excel, Power BI and other Microsoft 365 services.
This gives the business a clearer view of sales and marketing performance. Rather than guessing which activity is successful, management can use real information to identify what is working and where improvements are required.
Gekko Wholesale information can support custom Power BI dashboards for analysing marketing campaigns, sales calls, customer activity and business growth.
This helps management focus time and sales resources on the activity most likely to create a commercial return.
PringlePCS is not only a software-development company. It also provides IT training and business-skills coaching. This means employees can be trained to use Gekko Wholesale, Gekko 365 CRM, Microsoft 365, Excel, Power BI and related tools confidently.
A powerful system only delivers real value when employees understand how to use it within their daily responsibilities. Practical training is therefore an essential part of the PringlePCS approach.
PringlePCS can provide tailored sales training based on the organisation, customers, products and commercial goals.
The difference is that PringlePCS can work alongside employees rather than only telling them what should happen. Our consultants can sit with the sales team, support real calls, demonstrate practical techniques and help employees build confidence through genuine customer-development activity.
As part of the wider Gekko 365 support package, PringlePCS can support the organisation's marketing presence through website design, graphics, hosting, online content and digital improvements.
We can create, improve and host a website or train an internal employee to manage agreed updates. We can also support social-media activity, helping the organisation remain visible, current and competitive.
Gekko Wholesale 24/7 is not only about managing today's orders. It helps the business grow tomorrow by combining wholesale operations, CRM, Microsoft 365, reporting, training, website support and sales coaching.
Keep the Systems Behind Orders, Stock, Invoices and Customer Service Working
Wholesale businesses are often built around physical activity: collecting orders, purchasing stock, picking products, loading vehicles and delivering to customers. However, the technology supporting those activities must remain available, secure, reliable and properly supported.
Employees may take holidays, people may be absent through sickness, vehicles may require repairs and stock may change every day. If the ordering system, internet connection, computers, server, email or remote access stops working, the whole business can quickly slow down or stop.
PringlePCS can work alongside an existing IT department to strengthen internal capability and upskill employees. We can help the team understand the systems used throughout the business, support day-to-day incidents and manage the technology connected to Gekko Wholesale.
This allows internal employees to become more confident while retaining access to PringlePCS for specialist escalation, additional capacity, holiday cover and technical guidance.
Where the organisation does not employ its own IT department, PringlePCS can provide a complete managed support service.
Support can also provide additional cover for holidays, sickness or unusually busy periods, helping ensure the business is not left without technical assistance.
PringlePCS can help create a secure home-office or remote-working environment so that owners, managers and authorised employees can connect to the systems they require when they are away from the main premises.
Authorised users can monitor the business, check orders, view dashboards, manage accounts and support employees without being physically on site, subject to the organisation's security and access policies.
Under an applicable PringlePCS support agreement, supported computers can be covered by a replacement-equipment process. If a laptop or workstation develops a fault, a temporary replacement can be installed where available and included within the agreed service while the original device is repaired.
Once the faulty equipment has been repaired, it can be reinstalled and returned to service. This reduces disruption and helps prevent one failed device from leaving an employee unable to work.
PringlePCS aims to recommend equipment based on what the business genuinely requires rather than selecting products only because they generate the largest resale margin.
Hardware proposals can be presented transparently so that management understands the equipment, specification, supplier cost and support requirement. The objective is to provide the most appropriate and affordable solution for the organisation.
Gekko Wholesale 24/7 is supported by a wider IT, training, business-support and development team that understands how important technology is to daily wholesale operations.
Use the selector above for the full explanation of any step. The section below provides a clear summary of how all ten stages connect across the working day.
A successful wholesale distribution business is built around ten connected areas: stock control, order collection, buying, run management, picking, invoicing, accounts, delivery tracking, sales and marketing, and IT support.
Each area depends on the accuracy and performance of the others. If stock information is incorrect, the buying list may also be wrong. If customer orders are missed, purchasing and picking become more difficult. If costs and selling prices are not updated, invoices and profit margins may be inaccurate.
If accounts are not controlled, cash flow can quickly become a problem. If the technology supporting the operation fails, every department can slow down or stop.
This is why Gekko Wholesale 24/7 is so important. It brings departments, employees, responsibilities and operational processes together within one connected system. It reduces manual administration, improves accuracy and helps everyone work from the same live business information.
In a smaller organisation, one person may be responsible for several of these areas. This is often the owner, director or operations manager. They may understand the stock, customers, suppliers, deliveries, pricing, accounts and daily operational problems, but as the business grows, this can become too much for one person to manage alone.
Gekko Wholesale 24/7 helps introduce clear procedures, responsibilities and reporting, allowing the owner to move away from being the main workforce and become the person who manages, measures and grows the business.
If the answer is no, Gekko Wholesale 24/7 can help reduce that dependency by introducing structure, automating repetitive work, supporting each department and giving managers greater visibility across the complete operation.
In a larger business, each step may be managed by an individual employee, team or department. In a smaller business, one employee may complete several steps. Gekko Wholesale 24/7 connects them all so that information passes accurately from one stage to the next.
The first step begins at the end of the working day. Once orders, deliveries, returns and stock movements have been completed, the business needs an accurate closing stock position that can become the next day's starting point.
Gekko Wholesale 24/7 helps identify what stock is available, what has been sold, what has been received and what may need to be purchased. It can also manage products bought, stored and sold using different units.
For example, a business may purchase a crate of apples but sell those apples individually, by bag or by weight. The system helps connect these different units so that stock, purchasing, cost and sales information remain accurate.
Collecting orders can be one of the most time-consuming and error-prone parts of a wholesale business. Orders may arrive by telephone, voicemail, email, WhatsApp, handwritten notes or through repeat requests from regular customers.
When information is spread across several channels, products can be missed, quantities may be misunderstood and the same order may be entered more than once.
Gekko Wholesale 24/7 brings order collection into one controlled process. Customers can use the online portal to create shopping lists, repeat previous orders, select commonly purchased products, add special requests and receive confirmation that the order has been submitted.
Where WhatsApp and AI-assisted ordering are included within the agreed configuration, a customer can send a written message or audio voice note. The information can then be converted into a draft order for an authorised employee to check and approve.
Once customer orders have been processed, Gekko Wholesale 24/7 can compare customer demand with the stock currently available. This helps create a clear buying list showing what needs to be purchased to fulfil the day's orders.
The buying list can be grouped by preferred supplier and accessed using paper, a tablet or a mobile device. Purchasing employees can therefore see what is needed, where it should be purchased and which customer orders depend on it.
When the latest purchase costs are entered, Gekko can support selling-price updates using approved price bands, customer agreements, mark-ups, margins and authorised daily price changes.
The Run Manager helps organise the working day before pickers and drivers begin. Without this planning, employees may arrive without knowing which orders, customers or delivery routes they are responsible for.
Gekko Wholesale 24/7 allows customers and orders to be assigned to preferred pickers, drivers and delivery routes. Work can be grouped automatically using the agreed operational setup.
Where circumstances change, the Run Manager can move orders, redistribute work and balance the workload across available employees and vehicles.
Picking is the stage where customer orders are physically collected, checked and prepared. Gekko Wholesale 24/7 can support different working methods, including printed picking sheets, tablets, touch screens and compatible devices connected to weighing equipment.
For weighed products, the actual weight can be recorded against the customer order. This improves invoice accuracy and protects turnover by ensuring that the amount delivered is also the amount charged.
Pickers can confirm products as they work, record shortages, enter actual quantities and select authorised alternatives where substitutions are required.
Once products have been picked, checked and packed, completed orders can be processed into invoices. Gekko Wholesale 24/7 can create invoices for all completed daily orders, selected customers, delivery runs, individual drivers or individual customer orders.
Purchase costs and approved selling prices should normally be reviewed before invoices are produced. However, authorised employees can apply controlled price changes where a specific product cost has altered unexpectedly.
For example, if the purchase cost of strawberries changes significantly overnight, the selling price can be reviewed without requiring every product in the catalogue to be changed.
Where an invoice error occurs, Gekko can support an authorised correction process that recreates the order, restores the appropriate stock position and provides information for the accounts team.
Strong sales are only valuable when invoices are accurate and payments are collected. Gekko Wholesale 24/7 connects customer accounts with orders, invoices, payments, credit limits and outstanding balances.
Customers can use the online portal to review previous orders, view outstanding invoices, download statements and invoices, and make secure online payments where the relevant payment service has been configured.
The system can also support part payments. If a payment does not fully clear the customer's outstanding invoices, the amount can be allocated and the remaining balance can continue to be shown clearly.
Loading an order onto a vehicle is not the end of the process. The office still needs to know which deliveries have been completed, which remain outstanding and whether any problems have occurred.
Drivers can use an approved mobile phone or tablet to update delivery status, collect a signature, capture a photograph, add notes and record whether the delivery was completed, refused, incomplete or unsuccessful.
This information can update the main system, giving management, accounts, customer service and office employees greater visibility of the day's progress.
Dashboards can present totals for orders, invoices, picked orders, completed deliveries and outstanding work. Performance can also be reviewed by team, picker, driver, route or other agreed reporting category.
Gekko Wholesale 24/7 is not only designed to control daily wholesale operations. It can also support customer retention, sales development and future growth.
At the centre of the sales process is Gekko 365 CRM , which helps employees manage customers, prospects, sales opportunities, follow-up activity and marketing campaigns.
Where the relevant connections and services are configured, the system can work alongside Microsoft 365 applications such as Outlook, Excel, Word and Power BI. This helps businesses produce personalised communications, analyse sales information and create meaningful management reports.
PringlePCS can also support your organisation with sales training, business coaching, website development, graphics, email content, social-media planning and coordinated marketing campaigns.
In a modern wholesale business, technology must be secure, reliable and properly supported. Orders, stock records, invoices, payments, customer accounts, email, remote working and online ordering all depend on systems that cannot afford unnecessary downtime.
PringlePCS can work alongside an existing IT department or provide a complete outsourced IT support service. Support can cover computers, laptops, servers, Microsoft 365, printers, remote access, cybersecurity, backups and Gekko Wholesale.
Our team can also provide additional technical cover during employee holidays, sickness or periods of increased workload, as well as assistance with replacement equipment and secure home or remote working.
Hardware recommendations can be presented transparently so that management understands the equipment, services and costs being proposed without unnecessary or unexplained additions.
Gekko Wholesale 24/7 does not replace the employees who make the business successful. It supports them with clearer information, structured responsibilities, automated processes and better communication between departments.
Management can see what is happening across orders, stock, buying, warehouse activity, accounts and deliveries.
Each employee receives the information and system access required to complete their responsibilities confidently.
Knowledge and working processes become part of the system rather than remaining entirely with one key employee.
Owners and managers gain the visibility required to measure performance, develop employees and plan future growth.
Gekko Wholesale 24/7 is more than an IT system. It is a structured way to understand, manage and improve the complete wholesale operation.
It connects what happens at the end of one working day with what needs to happen at the beginning of the next. Stock informs orders, orders inform buying, buying informs pricing, picking informs invoicing, delivery informs accounts, and management dashboards bring the complete process together.
The result is a business that can operate with greater accuracy, accountability and resilience — without every decision, answer and problem having to pass through one person.
Speak to PringlePCS about connecting your stock, customers, employees, suppliers, warehouse, delivery operation, accounts and sales activity through one managed Gekko Wholesale 24/7 workflow.
Discuss Your Wholesale Workflow
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The world is moving faster than ever before.
Artificial Intelligence is no longer a concept for the future — it is already reshaping how successful businesses operate today.
While some organisations remain cautious or unsure about AI, the reality is simple:
When implemented correctly, AI is one of the biggest productivity accelerators a company can adopt.
The most successful wholesale and distribution businesses are not simply those with the most staff — they are the ones with the most reliable, repeatable and structured processes.
However, those processes often consume hours of manual administration every single day.
Think about your current workflow.
How much time is spent listening to voice messages and manually creating orders?
How many WhatsApp messages or text orders need retyping into the system?
How many emails require staff to interpret, rekey and check?
How many hours are spent correcting input errors?
Many wholesale businesses spend at least 3–5 hours every evening manually inputting orders into their system.
That’s up to 25–30 hours per week of repetitive administration — time that could be spent on sales, service and growth.
At Pringle PCS, our development team operates at the cutting edge of AI integration.
We have incorporated leading AI technologies directly into Gekko Wholesale, including:
OpenAI
Microsoft Copilot
ChatGPT
META AI integrations
This is not AI as a separate tool.
This is AI embedded directly into your wholesale system.
Imagine this:
A customer sends a WhatsApp message.
A voice message is received.
An email order arrives.
Instead of manually retyping the order, Gekko AI automatically:
Reads the message
Extracts product details
Identifies quantities
Matches items to your stock database
Creates a structured order
Flags any discrepancies
Presents it ready for approval
Your team simply checks and confirms. Instead of creating orders — they verify them.
The difference in speed and accuracy is transformational.
Wholesale businesses using AI-driven order processing have reduced manual entry time dramatically. Some companies are saving up to 30 hours per week by automating repetitive administrative tasks.
That is not just time saved. That is:
Reduced staffing pressure
Fewer input errors
Faster turnaround
Improved customer response times
Lower operational cost
AI does not replace your team. It enhances them.
Gekko AI can also assist with:
Predictive stock modelling
Sales trend analysis
Margin forecasting
Customer behaviour insights
Automated reporting summaries
Intelligent workflow recommendations
This transforms Gekko Wholesale from a system of record into a system of intelligence.
At Pringle PCS, we understand that technology is only powerful when people know how to use it. That’s why we provide free AI training across our departments, including:
Microsoft Copilot training
ChatGPT business application workshops
AI-driven email improvement
Grammar and spelling enhancement tools
Microsoft Teams meeting productivity tools
AI-powered document summarisation
Automated meeting minutes creation
We teach management teams how to:
Improve documentation
Enhance communication quality
Save hours in meetings
Increase productivity without increasing workload
AI should not be feared. It should be understood and controlled — and we ensure it is implemented securely, professionally and strategically.
Wholesale and distribution businesses that adopt AI early will gain:
Operational speed
Administrative efficiency
Reduced overhead
Higher accuracy
Competitive advantage
Those who delay will eventually need to catch up. At Pringle PCS, we are not waiting for the AI future — we are building it into Gekko Wholesale now.
Gekko Wholesale AI
Smarter Processes.
Faster Operations.
Stronger Businesses.
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GEKKO 365 is not just a CRM system — it is part of a wider business development framework delivered by Pringle PCS .
When your company implements Gekko Wholesale and Gekko 365 , you do not simply receive software. You gain a fully integrated solution designed to manage orders, strengthen customer relationships, and actively increase sales performance.
One of the core strengths of Pringle PCS is our dedicated Sales & Business Training division . We ensure your sales and marketing teams understand how to use the CRM strategically — not just administratively.
We work directly with your team to maximise the value of Gekko 365, turning it into a structured revenue-driving platform rather than just a data storage tool.
Managing and nurturing sales leads
Tracking target sales performance
Monitoring outstanding requests and follow-ups
Running structured email campaigns
Managing customer engagement workflows
Improving sales accountability and reporting
The objective is simple: to ensure your team understands how to use Gekko 365 not just as a CRM database, but as a structured sales and growth engine.
When CRM, wholesale operations and sales development operate together within one integrated platform, your business gains control, visibility and measurable commercial growth.
Increased conversion rates
Improved customer retention
Stronger sales performance
Clearer reporting and accountability
Confident, structured team performance
This is the advantage of working with Pringle PCS .
We deliver the system.
We train the people.
We help build the business.
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The fully integrated Gekko Wholesale Client Portal gives your customers a secure, professional and convenient way to place orders, manage their accounts and communicate with your business at any time of the day.
Customers no longer need to wait for your sales office to open, search through old emails or telephone to repeat a regular order. From one central online portal, they can review products, create shopping lists, repeat previous orders, view invoices, make payments and monitor the progress of current orders.
The portal is connected directly to Gekko Wholesale, helping your sales, order-processing, warehouse, delivery and accounts teams work from the same up-to-date information. This reduces duplicated work, improves order accuracy and gives customers a faster and more professional service.
Your customers can place orders securely from a desktop computer, laptop, tablet or mobile phone. The portal can display the products, prices and ordering options relevant to each individual customer, helping to create a personalised wholesale buying experience.
Once submitted, an order can move into your agreed checking, picking, dispatch, delivery and invoicing process without employees having to re-enter the same information manually.
Customers can create and save their own reusable shopping lists, making regular wholesale ordering faster and easier. A customer may create different lists for individual sites, departments, delivery days, seasonal requirements or frequently purchased products.
Shopping lists are particularly valuable for customers who purchase the same core products every week but need the flexibility to adjust quantities or add occasional items before submitting the order.
Customers can view their previous orders and use an earlier order as the starting point for a new one. Instead of rebuilding a regular order product by product, they can select a previous order, copy the required items into a new basket and make any necessary changes before submitting it.
Repeat ordering saves the customer time, encourages regular purchasing and reduces the risk of mistakes caused by manually recreating an order from memory.
Where the agreed WhatsApp ordering integration is enabled, customers can send an order request using a WhatsApp text message or audio recording. This gives busy customers a quick and familiar way to place an order when they do not have time to complete an online form.
An audio message can be transcribed and interpreted by the system to create a draft customer order within the Gekko Wholesale workflow. The order can then be checked against the correct customer account, product descriptions, units, quantities, prices, stock availability and delivery requirements before it is confirmed for processing.
Creating a checked draft order provides the speed of automated ordering while retaining an important validation stage before stock is picked, dispatched or invoiced.
The Client Portal gives customers a clear history of their activity with your company. Authorised users can review previous orders, monitor current order progress and access the documents linked to their account.
Giving customers direct access to this information can reduce routine account queries and allows your employees to spend more time supporting sales, service and business growth.
Where online payment processing is enabled, customers can pay outstanding invoices securely through the Client Portal using an approved credit or debit card payment provider.
Customers can pay an invoice in full or make an authorised part payment . The payment can be recorded against the appropriate invoice, leaving a clear remaining balance for the customer and your accounts team to review.
Credit control rules can be connected directly to the customer’s portal account. Management and authorised accounts employees can control credit limits, available credit and ordering permissions in line with your organisation’s agreed financial procedures.
This gives customers a smooth ordering experience while protecting your organisation from unnecessary financial exposure and avoidable credit risk.
The Client Portal is not only an order-entry system. It can also become an active digital sales channel, allowing your organisation to promote products and communicate offers directly to customers while they are preparing an order.
This helps your company generate additional sales while giving customers useful information about products they may otherwise overlook.
Introducing a client portal is most successful when customers understand how to use it confidently. PringlePCS can work on your behalf to introduce the portal to your customers and show them how to use its full potential.
This removes pressure from your internal team and helps customers adopt the new ordering process more quickly. Training can be delivered to individual customers, groups of customer employees or nominated account administrators.
Customer training can be delivered online through Microsoft Teams, at your premises, at the customer’s premises or through agreed demonstration sessions. The exact delivery method will depend on the number of customers, their locations and the agreed implementation plan.
You do not simply provide customers with a login.
PringlePCS helps them understand how the portal can save time, improve control and make ordering easier.
Gekko Wholesale provides financial visibility across the full order-to-payment process. Sales, invoices, VAT, payments, outstanding balances and credit positions can be monitored from one connected system, giving management a clearer understanding of current business performance.
The system can support daily income reporting , including invoiced sales, received payments, outstanding debt, gross profit and VAT analysis. Depending on the agreed configuration and the quality of the information recorded, management can review performance daily or throughout the working day.
Instead of relying entirely on end-of-month reports, authorised users can view live dashboards showing incoming revenue, current orders, unpaid invoices, stock value, purchasing commitments and other agreed performance indicators.
Invoice generation is integrated into the wholesale workflow. Invoices can be produced from completed orders, emailed to customers and made available through the Client Portal. The system can also support part payments , credit notes, account statements and batch invoicing , including consolidated weekly invoicing for customers receiving multiple orders or deliveries.
Outstanding invoice and aged-debt reports give the accounts team clear visibility of overdue balances. Automatic invoice and statement emailing can improve consistency, while online payments make it easier for customers to settle their accounts promptly.
Your customers can order more easily.
Your employees spend less time re-entering information.
Your accounts team gains greater payment and credit visibility.
Your business delivers a stronger, more professional wholesale service.
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In wholesale and distribution, a delivery begins long before a van leaves the warehouse. The order must be checked, stock must be picked accurately, responsibility must be assigned, the vehicle must be loaded correctly and the most efficient delivery route must be planned.
Gekko Wholesale brings these activities together within one structured workflow. From the moment a customer order is confirmed through to final proof of delivery, management can see what needs to happen, who is responsible and whether each stage has been completed.
This replaces informal paperwork, verbal instructions and disconnected spreadsheets with a controlled process that improves accuracy, accountability, customer service and profitability.
Gekko Wholesale connects order processing, stock control, warehouse picking, route planning, dispatch and delivery confirmation. Information is recorded once and then made available to the employees who need it at each stage of the process.
The workflow can provide visibility of:
Orders waiting to be picked
The employee responsible for each picking task
Orders that have been picked, checked or are awaiting action
The route and delivery sequence assigned to each vehicle
Deliveries that are in progress, completed, delayed or unsuccessful
Delivery evidence, notes and recorded customer outcomes
Every department works from the same information, reducing duplication, confusion and avoidable delays.
Warehouse efficiency directly affects customer satisfaction and profit. Gekko Wholesale provides a structured picking process that allows orders to be allocated to individual warehouse employees, teams, routes or agreed working areas.
Clear delegation means employees know which orders they are responsible for and the priority in which the work should be completed. Management gains a live view of progress rather than having to rely on verbal updates or search through paper picking lists.
Management can identify:
Who was assigned to pick the order
When picking started and was completed
Whether the order has been independently checked
Products that are unavailable, damaged or require substitution
Stock differences that require investigation
When the completed order is ready for loading or collection
Picking lists can be organised around delivery routes, delivery sequence and stock location, helping to reduce unnecessary warehouse movement and improve the speed of order preparation.
When responsibility is visible, errors reduce and performance improves.
A correctly picked order can still fail if it is loaded onto the wrong vehicle, placed in the wrong delivery sequence or dispatched without the required paperwork. Gekko Wholesale helps introduce a clear checking and dispatch process before goods leave the premises.
The agreed process can include:
Checking picked products against the confirmed customer order
Confirming quantities, packaging units and special instructions
Recording shortages, substitutions or damaged products
Assigning the order to the correct vehicle and route
Loading goods in a practical delivery sequence
Producing the required delivery and dispatch documentation
This creates a clear handover from the warehouse to the driver and protects the business against preventable dispatch mistakes.
Delivery routing is one of the largest hidden costs within a wholesale operation. Poor planning increases mileage, fuel usage, driver hours and vehicle wear while reducing the number of deliveries that can be completed during the working day.
The Gekko Wholesale Route Planner allows deliveries to be grouped and arranged in a practical sequence using the information available to your organisation. Routes can be planned around geography, customer priority, requested delivery windows and your agreed operational rules.
Effective route planning can help achieve:
Reduced unnecessary mileage
Lower fuel and vehicle-running costs
More deliveries completed by each vehicle
Better use of driver time
Improved delivery-window performance
More predictable arrival information for customers
Efficient routing is not simply an operational improvement; it protects margin on every delivery.
Drivers can be provided with a clear daily route showing the customers to visit, the planned delivery order and the information required to complete each stop. This helps reduce uncertainty and ensures that drivers are working from the latest authorised delivery information.
Delivery information can include:
Customer name and delivery address
Contact and access information
Delivery sequence and route position
Order details and special delivery instructions
Payment or account information where appropriate and authorised
A method of recording the result of the delivery
Where a delivery cannot be completed, the driver can record the reason and any relevant notes so that office employees can respond promptly and arrange the appropriate next action.
Modern wholesale businesses require visibility beyond the warehouse. Where integrated vehicle tracking is enabled, management can monitor the live location of each van and review driver progress throughout the day.
This gives the office immediate operational awareness and allows employees to respond to customer enquiries using current information rather than repeatedly telephoning the driver for an update.
Live monitoring can provide:
Current vehicle location
Deliveries completed and still outstanding
Early identification of delays or route disruption
Faster and more accurate responses to customer queries
Improved driver safety and management oversight
Greater operational control throughout the delivery day
You are not left guessing where a vehicle is or how the route is progressing. You can see it.
Delivery disputes can consume valuable time, delay payment and damage customer relationships. Gekko Wholesale supports a structured proof-of-delivery process, allowing the result of each delivery to be recorded against the appropriate customer order.
Drivers can capture photo evidence at the point of delivery to help confirm where the goods were left and the condition in which they were delivered. Notes can also be recorded where an order is incomplete, refused, damaged or requires further action.
Documented delivery evidence provides:
A clear record that the delivery was attempted or completed
Supporting evidence for customer queries and disputes
Reduced uncertainty surrounding missing or damaged goods
Fewer avoidable credit-note and invoice enquiries
Improved professionalism and customer confidence
A traceable history connected to the original customer order
Every completed delivery becomes documented, traceable and easier to verify.
Not every delivery is completed exactly as planned. A customer may be unavailable, access may be restricted, goods may be refused or an unexpected shortage may be identified. These exceptions need to be recorded and communicated quickly so that they do not become lost within the working day.
Gekko Wholesale can help your team record and manage:
Failed or attempted deliveries
Customer refusals
Missing, damaged or substituted products
Returned goods
Redelivery requirements
Office follow-up and customer communication
Exceptions are recorded as part of the process, giving the office the information needed to resolve them without unnecessary delay.
One of the greatest weaknesses in warehouse and delivery operations is unclear responsibility. Gekko Wholesale helps remove this ambiguity by recording who was responsible at each stage of the order, picking, checking, loading, dispatch and delivery process.
This structured audit trail helps management understand:
Who completed each stage
When the action was completed
Where a delay or mistake occurred
Which procedures may require improvement
Whether additional employee training is required
How individual, team and route performance compares
Accountability is not about blaming employees. It is about providing clear roles, identifying support needs, improving procedures and giving good employees recognition for work completed correctly.
Delivery becomes a controlled business process rather than an informal arrangement.
Built-in reporting and management dashboards provide a clearer understanding of delivery performance. Instead of reacting only when a customer complains, management can review operational information and identify recurring problems, delays or inefficient working practices.
Reporting can help management review:
Completed and outstanding deliveries
Delayed, failed or rescheduled deliveries
Route and vehicle performance
Driver progress and delivery timings
Picking and checking productivity
Common reasons for delivery exceptions
Opportunities to improve routes, staffing and procedures
Delivery management becomes data-driven, allowing decisions to be based on evidence rather than assumptions.
A successful delivery-management system depends on employees understanding not only which buttons to press, but also the procedure they are expected to follow. PringlePCS will work with your office, warehouse and delivery teams to configure practical workflows and help employees apply them during real working situations.
PringlePCS support can include:
Reviewing your existing picking and delivery procedures
Configuring responsibilities and workflow stages
Training office employees, pickers, checkers and drivers
Providing on-site shadow coaching during live operation
Creating role-specific guides and quick-reference materials
Reviewing problems and refining procedures after rollout
Training new or replacement employees when required
This practical approach helps protect the knowledge within your business and gives management confidence that the process can continue when employees are absent, change roles or leave the company.
When picking is structured, routes are planned efficiently and delivery progress is visible, the entire operation becomes easier to manage. Errors reduce, fuel and labour are used more effectively, customer queries are answered faster and delivery performance becomes measurable.
Fewer picking and dispatch errors
Lower mileage and fuel costs
Better use of vehicles, drivers and warehouse employees
Faster responses to delivery enquiries
Reduced disputes and stronger delivery evidence
Improved accountability and employee performance
Greater customer confidence and repeat business
Stronger operational control and protected profit margins
Accurate picking.
Intelligent route planning.
Live operational visibility.
Documented proof of delivery.
Complete responsibility from order to customer.
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Investing in a new wholesale-management system is an important strategic decision. The right system can reduce administration, improve stock accuracy, strengthen customer service and give management much greater financial and operational control.
However, even when the long-term commercial case is strong, the initial cost of software, implementation, equipment and training can place pressure on available cash flow.
PringlePCS will help you consider the complete investment rather than looking only at the headline software price.
We can work with you to identify the essential elements of the project, separate immediate requirements from future enhancements and explore whether grants, growth programmes, staged delivery or independent commercial finance could make implementation more manageable.
The investment may support:
Reduced administration and duplicated data entry
Lower operational pressure on key employees
Improved stock accuracy and reduced waste
Faster order processing, picking and invoicing
Better credit control and improved cash-flow visibility
Stronger sales, CRM and customer-retention activity
Reliable management reporting and performance information
Our objective is to help you invest at the correct level, for the correct reasons and with a payment structure that supports the ongoing stability of your business.
PringlePCS will nominate a dedicated contact to help coordinate the funding and finance element of your Gekko Wholesale project.
This gives you one person who understands the proposed implementation, the commercial objectives and the information that may be required by a funding organisation or finance provider.
Our support can include:
Reviewing the proposed project scope and estimated investment
Identifying possible grant, skills, growth or digital-transformation routes
Helping you understand the published eligibility requirements
Coordinating quotations, project descriptions and supporting information
Helping to build a clear commercial justification for the investment
Supporting application preparation and submission where the scheme permits
Liaising with your accountant, adviser or chosen finance provider when authorised
Keeping the implementation plan aligned with funding conditions and decision dates
You remain in control of every application and financial commitment. PringlePCS provides project information and practical support, while the funding body or finance provider makes the final decision.
Funding opportunities can vary according to location, business size, sector, project purpose and the date on which an application is made.
Where a relevant programme is open, support may be available for activities such as employee development, digital transformation, productivity improvement, business growth, equipment or process modernisation.
PringlePCS has experience supporting clients through Skills Bank, Business Growth and related funding routes.
Any current supplier status, contribution level or eligible activity will depend on the rules of the specific programme operating at the time of application.
Potential areas of support may include:
Gekko Wholesale implementation and process improvement
Employee training and departmental upskilling
CRM, sales and customer-service development
Stock-control, purchasing and warehouse improvements
Hardware, scanning or infrastructure where specifically permitted
Consultancy linked to measurable growth or productivity objectives
Funding is never assumed. We will help you explore realistic opportunities and clearly identify which project costs appear to fall inside or outside the published scheme rules.
A strong application begins with accurate information. Before an application is prepared, we can help you organise the project information required to explain what the business intends to achieve and why the proposed investment is necessary.
This review may consider:
Your registered business location and trading status
Employee numbers, turnover or other scheme thresholds
The operational problems the project is intended to solve
The expected productivity, growth or workforce benefits
The proposed start date and whether work has already commenced
Eligible and non-eligible project costs
Any required customer contribution or match funding
Evidence, quotations and approvals required before commitment
Some programmes do not permit a project to begin, or an order to be placed, before formal approval.
We will therefore help you structure the proposed timetable carefully so that avoidable actions do not place a potential application at risk.
Funding organisations and finance providers usually need to understand the business reason behind an investment.
PringlePCS can help you describe the current challenges, the proposed solution and the measurable improvements that Gekko Wholesale is expected to deliver.
The business case can consider:
Employee hours currently lost to repetitive administration
Costs created by picking, ordering or invoicing errors
Stock waste, shrinkage and avoidable over-ordering
Delays in collecting outstanding customer balances
Sales opportunities lost through weak CRM follow-up
The need for live management and financial reporting
Business-continuity risks caused by dependence on individual employees
The growth capacity created by improved systems and procedures
The purpose is not to exaggerate savings. It is to produce a practical, evidence-based explanation of how the investment supports the future performance and resilience of the business.
Before you make a funding or finance decision, PringlePCS will help define the expected project cost as clearly as possible.
This allows management, accountants and potential funders to understand what is included and how the investment is divided across the project.
The project budget may separate:
Gekko Wholesale software and agreed licences
Configuration, development and system integration
Data preparation, migration and validation
Hardware, tablets, scanners or infrastructure
Employee training and live shadow rollout support
Project management and implementation consultancy
Ongoing hosting, support and maintenance
Optional future modules and enhancements
This transparent approach helps avoid confusion between one-off implementation costs, ongoing service charges and optional future development.
It may not be necessary to implement every optional feature on the first day.
Where operationally appropriate, the project can be divided into controlled phases so that essential functions are introduced first and additional capabilities are delivered as the business becomes ready for them.
A phased approach can help you:
Prioritise the areas delivering the greatest immediate benefit
Spread project expenditure across agreed milestones
Reduce pressure on employees during implementation
Confirm each process before moving to the next stage
Use early operational benefits to support later development
Maintain clear management control over scope and cost
Phasing should never remove critical controls or create an incomplete workflow. PringlePCS will help identify which elements can be delayed safely and which are essential to a successful launch.
Where grant funding is unavailable, insufficient or unsuitable, you may wish to consider an independent commercial finance solution.
Subject to your instruction, PringlePCS may introduce you to an established provider or work with a provider selected by your organisation.
Depending on the provider and project, options may include:
Business loans
Asset or equipment finance
Hardware and infrastructure funding
Structured monthly or quarterly repayment arrangements
Finance covering agreed implementation and setup costs
A combined solution using company funds, grant support and finance
All finance is subject to the provider's own credit assessment, affordability checks, interest rates, fees, security requirements and contractual terms.
PringlePCS cannot guarantee that an application will be approved or that a particular finance product will remain available.
Your accountant or financial adviser can play an important role in reviewing affordability, cash-flow impact, tax treatment and the suitability of a proposed finance agreement.
With your permission, PringlePCS can provide them with the agreed project quotation, implementation stages and expected operational benefits.
This can help your adviser assess:
The effect of upfront payment compared with staged payment
The expected impact on working capital and cash flow
The treatment of software, hardware and implementation costs
The affordability of repayments under different scenarios
Whether independent tax or regulated financial advice is required
PringlePCS explains the technology and implementation. Your chosen professional adviser should advise on accounting, taxation, borrowing and financial suitability.
We will help keep the process structured so that funding activity and system planning move forward together rather than becoming two disconnected projects.
Gekko Wholesale should be measured as a business infrastructure investment rather than simply as a software expense.
The value comes from the combined effect of improved control, time savings, fewer errors, better customer management and stronger financial information.
Potential commercial improvements include:
Reduced manual administration and duplicated work
Faster quotation, order, picking and invoicing processes
Improved stock accuracy, purchasing and waste control
Stronger credit control and faster collection of outstanding balances
Increased sales activity and more consistent customer follow-up
Better use of employee, warehouse and delivery resources
Improved management visibility and faster decision-making
Greater capacity for controlled business growth
Actual savings and returns will vary between organisations and will depend on the starting position, system scope, data quality, employee adoption and management procedures.
Where possible, PringlePCS can help you identify practical measures to review before and after implementation.
Grants and business-support programmes are subject to availability, location, eligibility, application deadlines and the rules set by the relevant funding organisation.
An application does not guarantee an award, and a funding body may change, suspend or withdraw a programme.
Commercial finance is subject to status, affordability, credit approval and the provider's terms.
Before entering any agreement, your organisation should review the total amount repayable, interest, fees, security, early-settlement conditions and the effect on cash flow.
Independent financial, legal, accounting or tax advice should be obtained where appropriate.
Invest with evidence.
Implement with control.
Grow with confidence.
PringlePCS will help you understand the project, explore the available routes and build a practical implementation plan that supports both your operational ambitions and your financial responsibilities.
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Gekko Wholesale can be introduced through a self-managed setup or through a complete PringlePCS Managed Implementation . The most appropriate route will depend on the size of your organisation, the condition of your existing data, the number of products and customers involved, the availability of your employees and how much of the preparation your own team can complete.
We believe pricing should be clear and commercially realistic. The figures below provide the standard licence, setup and implementation costs, while your final proposal will confirm the agreed scope, responsibilities, timescale and any organisation-specific requirements before work begins.
No two wholesale businesses operate in exactly the same way. Every Gekko Wholesale rollout and final implementation cost will depend on your organisation's individual requirements and the amount of work required to prepare the system for live use.
Where your own employees can provide clean data, complete agreed preparation tasks, approve information promptly, assist with product setup or photography, support stock-taking and take part in testing and training, this can reduce the amount of PringlePCS implementation time required and may therefore reduce the overall project timescale and cost.
A written implementation plan and final quotation will be agreed with you before the managed project begins.
Your organisation completes the database preparation, system configuration and staff training using its own employees, time and internal resources. PringlePCS provides the hosted system, demonstration database, training resources and agreed technical support.
£1,500
Initial setup fee, excluding VAT
PringlePCS manages the agreed implementation on your behalf, including system configuration, database preparation, staff training and supported departmental rollout. This option is designed for established organisations that require a structured, end-to-end implementation service.
£19,500
Standard managed implementation fee, excluding VAT
The Self-Managed Implementation gives your organisation control over the preparation and configuration process. Your employees use the supplied demonstration system, online training and guidance materials to build and test the main areas of Gekko Wholesale before live use.
| Item | Price |
|---|---|
| Initial setup fee | £1,500 |
| Twelve monthly licence and support payments at £545 | £6,540 |
| Total first-year cost | £8,040 |
| Ongoing licence and support after the first year | £545 per month |
| Item | Price |
|---|---|
| Initial setup fee | £1,500 |
| Annual licence and support | £5,400 |
| Total first-year cost | £6,900 |
| Ongoing licence and support after the first year | £5,400 per year |
Paying annually saves £1,140 per year compared with making twelve monthly licence payments.
The PringlePCS Managed Implementation provides a structured setup, data-preparation, training and rollout service. Our team works with your management and nominated employees to prepare the system and introduce Gekko Wholesale across the agreed departments.
| Item | Standard Price |
|---|---|
| PringlePCS Managed Implementation | £19,500 |
| First annual Gekko Wholesale licence and support | £5,400 |
| Standard total initial investment | £24,900 |
| Subsequent annual licence and support | £5,400 per year |
The standard £1,500 Initial Setup Package is included within the Managed Implementation Fee and is not charged separately. The first annual licence and support period begins from the agreed Gekko Wholesale live start date following the initial implementation period.
The £19,500 figure represents the standard Managed Implementation package described below. A project requiring additional companies, unusually large or complex datasets, specialist integrations, extensive development, additional product photography, further on-site attendance or work outside the agreed scope may require a revised quotation. Equally, where your organisation completes agreed tasks using its own resources, the PringlePCS workload may be reduced. The final price will be confirmed in writing following the implementation review.
The exact project plan will be tailored to your organisation. The standard managed service can include the following areas, subject to the agreed scope and the information supplied by your business.
Hosted web server setup, SSL certificate, live database, demonstration database and agreed technical support.
Company records, system accounts, user access, permissions and role-based configuration.
Client accounts, supplier records, customer web accounts and approved trading information.
Product catalogue preparation, categories, reporting groups, price bands, till buttons and agreed images.
Sales, order processing, purchasing, picking, stock control, routes, accounts and reporting configuration.
Staff training, on-site coaching, agreed out-of-hours sessions, departmental shadow support and live rollout assistance.
The managed package is designed to help your organisation begin with an organised database, trained employees and supported working procedures rather than being left to configure the system alone.
PringlePCS can complete the full agreed project, but your organisation may already have employees who can assist with specific preparation tasks. These responsibilities can be divided between both teams and clearly recorded within the implementation plan.
Your team may be able to assist by:
The more accurate information and practical assistance your organisation can provide, the less time may be required for PringlePCS to complete those same tasks. Any reduction will depend on the work genuinely completed, the quality of the information and the agreed division of responsibilities.
A fully managed installation is estimated to require approximately 560 hours of PringlePCS implementation time. By allocating several trained team members to the project, the main system setup and database preparation can normally be completed within approximately two months.
Staff training, final stock preparation, customer introduction, live rollout and departmental shadow support may extend the complete implementation programme to approximately three months.
The actual timescale and final workload will depend on:
These timescales are planning estimates rather than guaranteed completion dates. Your agreed project plan will identify responsibilities, dependencies and target milestones.
Additional services can be added where your organisation requires another operating system, consolidated reporting or further on-site shadow consultancy outside the agreed implementation scope.
| Additional Service | Price |
|---|---|
| Additional site, company, service or operating-system database | £2,500 per year |
| Consolidated dashboard reporting across multiple Gekko Wholesale databases | £1,000 per year |
| Three-hour Pay-As-You-Go on-site shadow consultancy session | £145 |
| Five-hour Pay-As-You-Go on-site shadow consultancy session | £275 |
Additional licensing, hosting, database configuration, travel, development or support requirements will be reviewed and confirmed before any work outside the agreed scope begins.
Your selected Gekko Wholesale licence provides continued use of the system together with the support and service arrangements stated within your agreement. The initial setup or implementation charge prepares the system; the licence and support payment provides ongoing access after launch.
A new or smaller business may have the time and internal knowledge to complete a Self-Managed Implementation. An established wholesale operation may prefer PringlePCS to coordinate the preparation, training and live rollout so that day-to-day employees can continue concentrating on customers and normal business activity.
Choose Self-Managed when your organisation has the available time and internal resources.
Choose Managed Implementation when you need a structured team to prepare, train and support the rollout.
Combine both approaches where your employees can complete selected tasks while PringlePCS manages the specialist, technical and operational elements.
All prices shown are exclusive of VAT.
Prices are based on the standard services and scope described above. Additional companies, sites, licences, integrations, development, hosting, travel or requirements outside the agreed scope may be charged separately following written approval.
The final implementation responsibilities, timetable, payment schedule and total project cost will be confirmed in the PringlePCS proposal and service agreement before work begins.
We will review your data, departments, products, internal resources and preferred rollout approach before confirming the most practical and cost-effective route to Gekko Wholesale.
Discuss Your Gekko Wholesale Project
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Technology is now connected to almost every part of a wholesale business. When a server, workstation, internet connection, email account, printer, security service or Gekko Wholesale process stops working, the effect can quickly spread across sales, order processing, purchasing, warehouse operations, delivery, accounts and customer service.
PringlePCS provides a complete support service designed to reduce disruption, protect critical business systems and give your employees access to practical help when they need it.
We do more than respond to technical faults. We monitor, maintain, document, secure and develop your IT environment while helping your employees use the technology correctly and confidently.
PringlePCS can operate as your complete outsourced IT department or work alongside your existing IT employees as an additional technical, training and business-support resource.
Our objective is simple: prevent avoidable problems, resolve incidents quickly, protect your information and help every employee gain more value from the systems available to them.
Updates, proactive monitoring, system-health checks and early identification of developing issues.
Support for servers, storage, networks, virtual environments and essential business infrastructure.
Secure backup solutions, recovery planning and practical support following failure, damage or data loss.
Secure access, home-office support, VPN configuration and reliable working from approved locations.
Diagnosis, configuration and support for the devices your employees rely on every working day.
Contracted clients can access assistance outside standard office hours in line with their agreed support plan.
On-site technical assistance can be arranged for critical incidents when remote resolution is not sufficient.
Ongoing practical IT, Microsoft 365 and Gekko Wholesale training to develop employee confidence and capability.
Customer care, sales, management, leadership, communication and productivity training for your team.
First Aid courses delivered around operational requirements, subject to course and awarding-body rules.
Asset tracking, software licences, equipment planning, supplier coordination and technology lifecycle management.
Operational support, user guidance, workflow assistance, reporting help and system-development coordination.
Gekko Wholesale sits at the centre of your sales, customer, stock, purchasing, warehouse, delivery and financial processes. Our support service therefore covers more than the technical operation of the software. We help your employees understand how the system should be used within their daily roles.
Gekko Wholesale support can include:
Because PringlePCS understands both the technology and the business workflow, we can investigate whether a problem is caused by the system, the data, a device, a connection, a permission setting or an incorrect process.
This joined-up approach reduces delays, avoids employees being passed between multiple suppliers and helps your business return to normal operation faster.
Critical incidents do not always occur during standard office hours. Depending on the support agreement selected, contracted clients can report urgent problems at any time and receive help through the agreed telephone, remote-access or emergency escalation process.
Every incident is assessed according to its operational impact and urgency. A complete system outage, widespread access failure or major security concern will be treated differently from a routine user query or a planned configuration request.
Our support process can include:
The support hours, response targets, escalation routes and on-site arrangements applicable to your organisation will be defined within your chosen support agreement.
The most valuable support is often the incident that never reaches your employees. PringlePCS can monitor agreed systems and review their health so that warning signs can be investigated before they develop into a major operational failure.
Proactive support may include:
We do not only repair technology after failure. We actively work to keep it healthy.
Your server and network infrastructure supports the systems used by every department. PringlePCS provides support for physical, virtual and cloud-connected environments, helping maintain stability, performance and secure access to business-critical information.
Infrastructure support can cover:
Reliable infrastructure is the foundation on which Gekko Wholesale, Microsoft 365 and your wider business operation depend.
Business information can be lost through equipment failure, accidental deletion, malicious activity, theft, fire, flood or human error. A backup is only valuable when it is correctly configured, monitored and capable of being restored when required.
PringlePCS can design and support automated backup arrangements using secure local and cloud-based storage, selected according to your operational, retention and recovery requirements.
Backup and recovery support may include:
Our objective is to reduce recovery time and help your organisation resume essential operations as quickly and safely as the circumstances and selected recovery solution permit.
Security must be built into the whole technology environment. A firewall alone cannot protect an organisation if user accounts, remote access, devices, updates and employee behaviour are not also managed.
PringlePCS supports layered business security using technologies such as FortiGate firewalls and ESET endpoint protection alongside practical access, update and user controls.
Security support can include:
Security is not an optional extra. It is part of business continuity.
Microsoft 365 is used across communication, document management, meetings and daily administration. PringlePCS can provide user and administrative support across your Microsoft environment, helping your employees work effectively while access remains controlled and secure.
Support can include:
We can also help management establish consistent onboarding and offboarding processes so that new employees receive the correct access and departing employees are removed promptly and securely.
Employees may need to work from home, visit customer premises or access information while travelling. PringlePCS can design and support remote-working arrangements that balance convenience, performance and security.
Your employees should be able to work from an approved location without creating an unnecessary security risk or losing access to the support available in the office.
A small device problem can stop an employee completing an important task. PringlePCS supports the everyday equipment used throughout your organisation, from office workstations and warehouse tablets to printers, scanners and other approved peripherals.
We help keep the technology used by your employees practical, consistent and fit for purpose.
Through our technology and hosting relationships, including services delivered with ANS where selected, PringlePCS can support secure website, application and data-hosting environments suitable for your agreed business requirements.
Hosting and infrastructure services can include:
The exact hosting location, certification, availability and recovery arrangements will depend on the selected service and will be confirmed within the relevant proposal or agreement.
Businesses without an internal IT department can use PringlePCS as their managed technology resource. We take responsibility for coordinating day-to-day support, maintenance, security, suppliers, projects and future planning within the agreed contract.
Our managed IT service can include:
If you already employ internal IT staff, we can operate as a co-managed support partner. Our team can provide escalation support, specialist knowledge, project capacity, holiday cover and structured training to strengthen your internal capability rather than replace it.
You retain the knowledge of your internal team while gaining access to a broader technical and training resource.
Technology becomes difficult and expensive to manage when equipment, licences, warranties, passwords and supplier information are not recorded consistently. PringlePCS can help create a structured view of the resources supporting your organisation.
Better records reduce waste, strengthen security and help management plan rather than react.
Technology only delivers a return when employees know how to use it. Support tickets are often caused not by a technical failure, but by uncertainty, inconsistent working practices or a lack of confidence.
Training IT 365 gives contracted clients access to ongoing learning and practical coaching designed to improve everyday capability across the organisation.
Training can include:
Subject to trainer availability and course rules, private training can be arranged around operational hours, shift patterns, evenings or weekends to reduce disruption to individual employees and the wider business.
Because technology only works when people understand it.
Our contracted-client packages are designed to provide more than fault resolution. Depending on the selected agreement, clients can receive access to a wider range of technology, training and business-development benefits.
The exact benefits, discounts, included hours and service scope will be confirmed within your support proposal and contract.
A business should not depend entirely on one internal employee, one supplier contact or one person who knows how a critical system works. PringlePCS helps reduce this vulnerability by combining technical documentation, shared support knowledge, structured procedures and access to a wider team.
Business-continuity support can include:
Our aim is to ensure that essential knowledge is not lost when one person is unavailable and that your organisation has a clear route to assistance when it matters most.
The objective is not simply to close a ticket. It is to restore the employee or business process to productive operation.
Monitoring, maintenance, backup, security, infrastructure and rapid incident response.
Friendly user support, practical coaching, role-based training and clear guidance.
Gekko Wholesale improvement, resource planning, reporting, projects and long-term strategy.
We do not simply wait for IT problems to happen.
We monitor the systems.
We protect the information.
We support and train the people.
We help develop the technology as part of your long-term business strategy.
Support hours, response targets, monitoring, emergency attendance, training discounts, third-party services and included benefits depend on the selected contract, customer location, system environment and agreed service level. Security and backup controls reduce risk but cannot guarantee that every incident, cyberattack, hardware failure or data-loss event will be prevented. Full terms will be confirmed within the relevant proposal and service agreement.
Speak to PringlePCS about a support arrangement designed around your organisation, operating hours, technology environment and business priorities.
Discuss Your Support Requirements
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During the live rollout, PringlePCS consultants will work alongside your employees at your premises, supporting them while Gekko Wholesale is being used in real working situations.
This practical, hands-on shadow coaching provides immediate guidance, reinforces the correct procedures and allows questions to be resolved as they arise. Rather than limiting training to a classroom demonstration, our consultants will observe how each department operates and help employees apply Gekko Wholesale to their actual daily responsibilities.
Our objective is to develop a detailed understanding of how every department within your organisation operates, including its responsibilities, processes, pressures and dependencies.
By working directly with your employees, PringlePCS will build practical knowledge of:
The responsibilities of each department
The procedures employees are expected to follow
How information moves between departments
How Gekko Wholesale supports each stage of the operation
The knowledge and skills required to perform each role
Common problems, delays and areas of operational risk
Opportunities to improve efficiency, accuracy and communication
This departmental knowledge enables PringlePCS to provide more than software support. We can help management train new employees, upskill existing employees, document important processes and provide additional assistance when a department is under pressure.
Many organisations become dependent on one experienced employee who holds essential knowledge about a department, customer, supplier or business process. When that person is absent or leaves the organisation, it can create disruption, delays and uncertainty.
The Departmental Shadow Rollout helps reduce this vulnerability by transferring knowledge into documented procedures, system-based workflows and structured training.
PringlePCS can assist with:
Training a replacement employee
Onboarding a new member of staff
Upskilling an existing employee to cover another role
Cross-training employees between departments
Creating role-specific guides and operating procedures
Providing refresher training following employee absence
Supporting a department during periods of increased workload
Helping management identify where too much knowledge is held by one person
Providing emergency operational guidance when a key employee is unexpectedly unavailable
This gives management greater confidence that the organisation can continue operating smoothly when an employee is absent, changes role or leaves the business.
Where appropriate and subject to availability, PringlePCS may also be brought in at short notice to help guide employees, support departmental processes and train new or existing members of staff.
As Gekko Wholesale includes comprehensive CRM functionality, PringlePCS will work alongside your sales team to ensure the system becomes an active sales and customer-management tool rather than simply a database containing customer details.
Our consultants can support your employees while they:
Create and maintain accurate customer and prospect records
Record telephone calls, emails, meetings and sales activity
Manage leads, opportunities and follow-up actions
Check product availability and current prices
Prepare quotations and convert them into customer orders
Progress cold prospects into warm opportunities
Convert sales opportunities into orders and invoices
Review previous purchases and customer buying patterns
Identify customers who have not ordered recently
Schedule future calls, reminders and follow-up activity
Maintain clear notes so another employee can continue a customer conversation
Produce sales reports for managers
Monitor individual and team sales performance
Where agreed, PringlePCS can work directly with your employees while they carry out prospecting and customer-development activity.
This can include guidance on:
Preparing for cold calls
Introducing the organisation professionally
Asking effective questions
Identifying a customer's requirements
Handling common objections
Recording useful information within Gekko Wholesale
Planning the next contact
Turning an initial enquiry into a genuine sales opportunity
Progressing an opportunity through to quotation, order and invoice
The purpose is not only to teach employees where to enter information, but also to help them understand how the CRM process supports consistent and effective sales activity.
PringlePCS can help your organisation use Gekko Wholesale to create targeted customer communications and mailshots.
Employees can be shown how to:
Select customers using relevant criteria
Create targeted contact lists
Send personalised sales messages to multiple customers
Promote specific products, services or special offers
Contact customers based on their previous purchasing activity
Create professional email content
Maintain accurate marketing preferences and contact details
Record and manage responses and follow-up actions
Where supported by the agreed configuration, personalised communications can be prepared and sent to selected customers with only a small number of actions, helping the sales team communicate more consistently and efficiently.
Additional consultancy can also be provided to help your organisation plan and manage coordinated sales and social-media campaigns.
Support can include:
Developing campaign ideas
Creating written promotional content
Planning a campaign calendar
Coordinating email and social-media messages
Promoting new products or services
Identifying suitable customer groups
Recording campaign-generated leads in Gekko Wholesale
Monitoring enquiries, opportunities and resulting sales
This creates a clear connection between marketing activity, customer communication, sales follow-up and invoiced business.
PringlePCS will work alongside the employees responsible for receiving, entering and processing customer orders.
Your team will receive practical guidance while using Gekko Wholesale during normal business operations, helping them process orders accurately, consistently and efficiently.
Support can include:
Finding or creating the correct customer account
Checking customer details before processing an order
Reviewing account status and agreed credit arrangements
Confirming product descriptions, quantities and prices
Checking current product availability
Identifying insufficient or unavailable stock
Recording customer purchase-order references
Applying authorised discounts
Producing order confirmations
Processing part-orders and back orders
Adding delivery or collection instructions
Communicating order requirements to warehouse employees
Converting completed orders into delivery notes and invoices
Correcting mistakes using the agreed authorisation process
Maintaining clear order notes and an accurate audit trail
PringlePCS will also help employees understand how decisions made during order processing affect stock control, purchasing, picking, delivery, invoicing and customer service.
Your purchasing team will receive practical support while creating purchase orders, reviewing stock requirements and managing supplier-related processes.
Our consultant will help employees follow your agreed purchasing procedures using Gekko Wholesale.
Support can include:
Reviewing current stock levels
Identifying products approaching their minimum stock level
Checking customer demand and outstanding orders
Reviewing previous product usage and purchasing history
Selecting the correct supplier
Reviewing supplier prices and lead times
Preparing and authorising purchase orders
Sending purchase orders to suppliers
Recording expected delivery dates
Monitoring outstanding supplier orders
Receiving goods against a purchase order
Recording shortages, damaged goods or incorrect deliveries
Updating purchase prices where authorised
Maintaining accurate supplier records
Reviewing purchasing reports and supplier performance
PringlePCS will help ensure purchasing decisions are supported by reliable information rather than guesswork, reducing the risks of over-ordering, under-ordering and unnecessary stock waste.
PringlePCS will support warehouse employees while they use Gekko Wholesale to pick, check and complete customer orders.
This helps employees become familiar with the new workflow while practical and operational questions are addressed during live use.
Support can include:
Accessing the correct picking information
Identifying the required product and storage location
Picking products in the correct quantity and unit of measure
Recording products that are unavailable, damaged or substituted
Checking picked items against the customer order
Preventing incorrect quantities or products from being dispatched
Recording completed picks
Producing delivery and dispatch documentation
Escalating stock differences to the appropriate employee
Completing an order in line with the agreed process
Maintaining traceability and accountability throughout the picking process
Our consultant can observe the full process, from the original customer order through to picking and completion, helping identify unnecessary duplication, delays or areas where mistakes are most likely to occur.
Accurate stock control is one of the most important parts of a wholesale operation. Poor stock information can lead to missed sales, unnecessary purchasing, customer disappointment, excessive waste and reduced profitability.
PringlePCS will work side by side with the employees responsible for maintaining accurate stock information and help establish reliable daily, weekly and periodic stock-control procedures.
Support can include:
Stock receipts
Stock movements
Stock transfers
Stock adjustments
Stock checks
Cycle counts
Full stocktakes
Product availability
Minimum and maximum stock levels
Stock-level reviews
Damaged or expired stock
Waste and write-offs
Missing or unaccounted-for stock
Product returns
Correct use of Gekko Wholesale stock-control functions
Wholesale products may be purchased, stored and sold using different units. For example, a product may be handled as an individual item, pack, case, box, tray, crate or pallet.
PringlePCS will help your team configure and follow clear procedures for:
Recording the correct purchasing unit
Recording the correct sales unit
Converting cases or crates into individual items
Preventing confusion between single items and full cases
Maintaining accurate quantities when packaging is opened
Applying the correct cost and selling price to each unit
Recording stock stored across different warehouse locations
Understanding how unit errors affect stock value and profitability
Employees can be shown how to complete regular stock reviews at the end of a day, week or agreed trading period.
These reviews can help the organisation compare:
Opening stock
Stock received
Stock sold
Stock returned
Stock transferred
Stock written off as damaged or wasted
The expected closing quantity
The quantity physically available
This allows unexplained differences to be identified and investigated quickly, rather than being discovered several months later during a full stocktake.
Gekko Wholesale can help the organisation distinguish between stock that has been sold, wasted, damaged, returned, transferred or lost.
PringlePCS can help employees establish the correct process for recording each type of movement so management can understand why stock levels have changed.
Accurate recording supports:
Better purchasing decisions
Reduced over-ordering
Reduced waste
Improved stock availability
More accurate profit reporting
Early identification of unusual stock differences
Greater accountability throughout the stock-handling process
PringlePCS can also be commissioned to support planned or unannounced stock spot checks.
An independent stock check can provide management with an additional level of assurance by comparing the physical stock against the information recorded in Gekko Wholesale.
This can help identify:
Incorrect unit conversions
Products stored in the wrong location
Unrecorded waste or damage
Picking and order-processing errors
Incorrect stock adjustments
Weaknesses in internal procedures
Unexplained stock losses
Potential theft or deliberate misuse
Although no stock-control process can completely eliminate every risk, independent checks, clear audit trails and regular reconciliation can significantly reduce the opportunity for errors, loss and internal theft.
PringlePCS will provide practical support to your accounts and administration employees as they begin using the relevant financial, customer-account and reporting functions.
The purpose is to help employees understand how daily activity within Gekko Wholesale affects the organisation's financial position and management information.
Support can include:
Creating and maintaining customer accounts
Reviewing customer balances
Producing sales invoices
Processing credit notes
Recording customer payments
Reviewing unpaid and overdue invoices
Producing aged-debt reports
Monitoring customer credit limits
Placing accounts on hold where authorised
Reviewing sales and invoice values
Identifying outstanding supplier commitments
Producing reports for management
Exporting agreed information for further financial analysis
Maintaining accurate transaction records and audit trails
PringlePCS can show management and authorised employees how to use Gekko Wholesale to gain a clearer understanding of business performance.
Depending on the agreed system configuration and the quality of the information entered, reports can help the organisation review:
Total sales
Invoiced revenue
Outstanding customer balances
Overdue invoices
Available customer credit
Sales by customer
Sales by product or product group
Gross profit and product margin
Stock value
Purchasing activity
Customer buying trends
Employee or departmental performance
Current orders and expected future income
This gives management access to timely operational information rather than relying entirely on reports produced after the end of an accounting period.
With management approval, PringlePCS can help establish appropriate access for your accountant, bookkeeper or payroll provider.
Access should be restricted so that each external adviser can only view or work with the information required for their responsibilities.
This may allow an authorised accountant to:
Review sales invoices and credit notes
Access agreed financial reports
Check transaction information required for VAT preparation
Review customer and supplier balances
Export relevant information into an accounting system
Investigate discrepancies with authorised employees
Obtain agreed payroll-related information where applicable
All access should be controlled through individual user accounts, suitable permissions and agreed data-protection procedures. This provides the adviser with the information they need without unnecessarily exposing confidential operational or customer information.
As departmental procedures are agreed and refined, PringlePCS can help create supporting materials for future employees.
These may include:
Departmental operating guides
Step-by-step instructions
Quick-reference sheets
Process flowcharts
Role-specific checklists
New-starter training plans
Manager sign-off documents
Frequently asked questions
Short training videos
Refresher exercises and assessments
These materials help protect the knowledge gained during implementation and make it easier to train employees consistently in the future.
PringlePCS can also arrange First Aid and other workplace training around your organisation's actual operating hours and shift patterns.
Training does not have to be restricted to a conventional 9:00 am to 5:00 pm working day. Subject to trainer availability and prior agreement, sessions may be arranged:
Before a shift begins
During an agreed working period
At the end of a shift
During evenings
During nights
At weekends
Across split sessions
Around rotating shift patterns
At your premises or another agreed location
This flexible approach can reduce disruption to normal operations and avoid requiring an entire department to be removed from the workplace at the same time.
Where course rules permit, employees may be divided into suitable groups so that essential business operations can continue while training takes place. Course duration, delegate numbers and assessment requirements will continue to comply with the applicable qualification and awarding-body requirements.
Additional on-site consultancy, training and shadow coaching can be arranged following the Managed Implementation or for work outside the originally agreed implementation scope.
A PringlePCS consultant will work alongside your employees, providing practical guidance while they use Gekko Wholesale in their normal daily roles.
This service may be used for:
Supporting a newly appointed employee
Training a replacement employee
Upskilling an existing employee
Providing departmental refresher training
Cross-training employees
Supporting a department following an unexpected absence
Helping during a particularly busy trading period
Reviewing whether agreed procedures are being followed
Carrying out stock-control spot checks
Introducing a new Gekko Wholesale function
Helping management investigate an operational problem
Updating departmental procedures and training guides
Providing additional coaching after the original rollout
Sessions can be scheduled around your organisation's operational requirements, subject to consultant availability and prior agreement.
3-hour session: £145
5-hour session: £275
Sales | CRM | Order Processing | Purchasing | Picking | Stock Control | Accounts | Credit Control | Reporting | New-Employee Training | Departmental Cover
We understand your operation.
We train and support your people.
We help protect the continuity of your business.
Telephone: 0114 2813350 | Email: sales@pringlepcs.co.uk | 24/7 Support: 0114 2813351 | Email: support@pringlepcs.co.uk
